Archive | January, 2013

Why choose Blacknight

By on January 31, 2013 in Blacknight, business, Domains, ecommerce, Hosting

People often ask us why they should choose us as a hosting company. Hosting is hosting,  right ? Wrong. Hosting and domain name services are critical to the availability of your website. If something  impacts either of these, your website will not be available for people to visit. With business relying more and more on [...]

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ICANN Should Clarify Position On Key Word New TLDs

By on January 25, 2013 in Domains, icann, newtlds, policy

Back in September a number of domain name industry leaders, including ourselves, wrote to ICANN to express our deep felt concerns about some companies declared plans for generic domain name extensions. We have sent ICANN another letter this week, which is included below and are also distributing a press release about it today. Here’s the [...]

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Letter to ICANN: Clarifications On Non-Trademarked Generic Keyword TLD Are Needed

By on January 25, 2013 in icann, newtlds

Earlier this week a group of domain name industry leaders sent a letter to ICANN about the handling of Non-trademarked generic keywords in new TLDs: January 20, 2013 Mr. Cherine Chalaby, Chair of ICANN Board New gTLD Committee Mr. Akram Atallah, COO, ICANN Dr. Steve Crocker, Chair, ICANN Board Mr. Fadi Chehadé, President  & CEO, [...]

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European regional registrar / registry meeting Amsterdam

Amsterdam, Registrars, Registries, Van Gogh and More

By on January 22, 2013 in Events, icann, IDN, newtlds, policy

Tomorrow morning I’m heading off to Amsterdam. I wish it was just to enjoy the city, to soak a bit of culture and to hangout with friends, but it’s for work. ICANN is convening a regional meeting in the Dutch capital for registrars (companies like us), registries (think Neusta, Afilias or Verisign) and prospective domain [...]

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Blacknight customer service centre

New Customer Service Centre Is Live!

By on January 22, 2013 in Customer Service

As of this morning our new customer service centre is up and running. If you want to get to the FAQ / Knowledge-base directly then you need to go here. If you’re prefer to discuss issues or share ideas then the new “forum” / “discussion board” is here. As we’ve mentioned previously, you can now [...]

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helpdesk migration d-day

Countdown To Helpdesk Switchover

By on January 21, 2013 in Customer Service

Our teams are working hard today behind the scenes to make the final preparations for tomorrow’s “big switch”. They’ve imported or re-created (and updated) hundreds of FAQ articles and wiki entries. We’ve setup staff members with their logins .. and we’re enabling not only “single sign on” for Blacknight account holders, but we should be [...]

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A Quick Overview Of Our New Customer Service Centre

By on January 20, 2013 in Customer Service

As Tara mentioned the other day, we’re relaunching our helpdesk under a new guise on Tuesday. So say “farewell” to our “support desk” and “say hello to my little friend” .. Ok, maybe not…. We are, however, relaunching our customer service centre so that it becomes a “one stop shop” for all your customer service [...]

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Our Helpdesk is Being Revamped!

By on January 18, 2013 in Customer Service, Maintenance

What’s going on? Customer service and the customer experience are crucial for any online company and here at Blacknight things are no different. One of the areas that we know needed improvement was in relation to our customer service websites and portals. There were several of them and they probably caused a lot of confusion. [...]

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connecting people with free wifi

Blacknight Sponsor 2nd Annual Measurement.ie Conference – Leading Irish registrar supports social data community

By on January 17, 2013 in Events, Marketing, Press Releases, Social Media

We sponsor a select number of events, causes and groups every year (before someone decides to flood my inbox asking for sponsorship!). How do we select them? There aren’t any “set” criteria – the basic criterion is that they have to pass our “sniff” test. Either we think the event is “cool” or “interesting” or [...]

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email settings on iPhone for push email

Want A New Experimental Email Feature On Your Mobile?

By on January 16, 2013 in Email, Hosting

We know how important mobile is these days. It’s impossible to ignore. Checking the stats on the last email newsletter we sent out it’s clear that a lot of you use your mobile phones for email! (Ok, we do too, so it didn’t surprise us, honest!) If you want to all sorts of cool features [...]

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How could two coffees transform your business? Blacknight business email advert for print media usage

Coffee and Email – Our Current Print Advertising Campaign

By on January 15, 2013 in business, Email, Marketing

At the moment we’re focussing our marketing spend on “digital”. We run Facebook ads, Google Ads and are running a number of marketing promotions via social media and this blog. But we still like print. It has a different reach. A different audience. A different “life span”. But our print ad imagery is quite different [...]

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Dot Cat Domains Now Come With Better Privacy

By on January 10, 2013 in Domains, dotcat

If you’re a private individual and are using your domain name for your private personal use (ie. not for any form of business or commercial purpose) then you might like a bit of privacy. We get that. That’s why we launched our whois privacy service last year so that you can get a bit more [...]

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