As some of you know there were connectivity issues earlier this morning.
At this juncture all service should be restored, however if anyone is experiencing issues still please let us know
We'll provide more details on what happened as soon as one of the technical team provides a report
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This page contains a single entry by Michele Neylon published on December 31, 2007 12:32 PM.
Network and DNS outage - Dec 31st 2007 was the previous entry in this blog.
Credit Card Processing Issue Resolved is the next entry in this blog.
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I read only good/positive twitter messages about your open communication with customers regarding this issue. So, although it was a pain in the ass, it does mean that a lot of people read good things about Blacknight at a time when other companies would have been slated. Well done!
Paul
It's always been our philosophy to be as honest as possible with people when it comes to services issues.
Thanks for your comment
Michele
I'd second what Paul said. Things go wrong sometimes. It's inevitable.
It's only when companies fob me off with bullshit and keep me in the dark that I get frustrated, and you're definitely not one of those companies.