Delays Are Painful

By on April 1, 2008 in Blacknight, Hosting, irishblogs

hold on
I am currently very very frustrated and annoyed.
I’ve always tried to be honest and upfront with clients, so it really annoys me when I have to backtrack on any kind of promise.
We are about to launch a range of new hosting plans.
We can’t launch the new hosting plans just yet, since there are a couple of minor glitches with the system. They’re small issues. They will be fixed, but we can’t launch until they are.
This is really really annoying, as I actually told several people last week that we would be launching (there are two or three clients already using the system!)
So what can I say?
Sorry?

About Michele Neylon

Known for his outspoken opinions on technology and the Internet, Michele Neylon is the award winning author of several blogs and co-host of the Technology.ie podcast. A thought leader in the Internet community, Neylon is active with ICANN and an expert on policy, security, ICANN, Nominet and Internet Governance.
View all posts by Michele Neylon →

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4 Responses to Delays Are Painful

  1. Peter Buck April 4, 2008 at 12:31 #

    Hi Blacknight Blog( Sorry dont know your name)
    Let say when i first heard about you guys doing a blog i didnt think much of it because i thought like a lot of other places it would get maybe 1-3 updates and then it would die , but im well impressed so far with the blog updates and if no one else is watching i certainly are via the RSS feed.
    Keep up the good work, and might I add the support you guys give is excellent!
    Peter

  2. Michele Neylon April 4, 2008 at 13:51 #

    Peter
    The author’s name is down the bottom of the entry :)
    Thanks for your positive feedback
    Michele

  3. Bock the Robber April 5, 2008 at 13:40 #

    Michele, my experience has been completely positive, including your responses when problems occur.
    Glitches happen. Who’s perfect?

  4. Michele Neylon April 8, 2008 at 12:29 #

    Bock
    We all try to be perfect in our own little way :)
    Michele