Archive | Feedback RSS feed for this section
We Want The Feedback!

Another Customer Service Experiment

By on January 23, 2011 in Feedback

The next 12 to 18 months are going to be pretty exciting (and stressful) here at Blacknight.A lot of things that have been in the pipeline should hopefully bear fruit and among other things both our staff and client numbers are growing all the time. So one of the areas that I am particularly interested [...]

Read full story • Comments { 2 }
mashable.jpg

Like What We Do? Gis a Vote!

By on November 28, 2010 in Events, Feedback

We may have left this a bit late, but if you think we do a good job with providing customer service and support via social media and can spare a couple of seconds we’d appreciate your vote over on the Mashable Awards. Click here to give us your vote for “best social media customer service”. [...]

Read full story • Comments { 0 }
subscription-status.jpg

Billing Control Panel Upgraded!

By on November 11, 2010 in Blacknight, Feedback, Maintenance

So we upgraded the billing control panel .. I’d love to say it was a “smooth” upgrade, but that would be a lie. There were some nasty annoying issues that have taken us the last 24 hours to resolve, though everything should be working properly now .. So what does this upgrade bring? Basically it [...]

Read full story • Comments { 0 }
Facebook Insights

Social Media and A Hosting Provider / Domain Registrar

By on August 29, 2010 in business, Competitions, Email, Feedback, Hosting, Marketing, video

When you don’t have a massive marketing budget you need to be careful how you spend what you have and try to find alternate methods to promote your business. Promoting your business shouldn’t be just about the sale. Of course you need to make sales, but there are better ways to interact with people than [...]

Read full story • Comments { 18 }
blacknight.mobi

Blacknight Mobile Gets Facelift

By on June 8, 2010 in Blacknight, dotmobi, Feedback

Our mobile site has been given an overhaul. It needed it! The all new blacknight.mobi is currently in phase 1. It should render on most phones without any issues. (It’s currently scoring 5 on the ready.mobi test) Currently it’s showing some basic information about the company, the latest posts from the status site and this [...]

Read full story • Comments { 2 }
Domain offers

Want Our Offers? Stop Searching – Find Them All In One Place!

By on May 9, 2010 in Domains, Feedback, Hosting, Marketing, Promotions

We post special offers and discounts on hosting and domain names here, as well as on Facebook and on Twitter. Of course if you’re not keeping your eyes peeled you might miss out on a new offer .. .. So with that in mind we decided it would be easier for us and for you [...]

Read full story • Comments { 0 }
Billing - Screenshot 2

We Need Your Feedback!

By on February 24, 2010 in Blacknight, Feedback

UPDATE 28/2: New screenshot added belowThe Blacknight hosting platform is very powerful and has a lot of fantastic features. However, the control panel is not perfect and we are all too aware of this. The control panel vendors, Parallels, have been working closely with us to improve aspects of the system so that: You are [...]

Read full story • Comments { 11 }