Recently in vps Category

Linux VPS Are Go Again

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linux-penguin.gifDue to demand vs. supply we had to stop selling Linux based VPS servers a few days ago. It's nice problem to have!

In any case they're available again now, as we put in a few more hardware nodes.

You can check out the various Linux powered VPS over here

Share The Knowledge!

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share knowledge and help

Since we launched our VPS hosting services and revamped our shared hosting offerings we've had some very interesting feedback.

I'd love to say it was all positive, but that would be a lie.

Some people absolutely hate the new control panel.

Other people find the control panel a bit confusing at times, but once they get past the initial confusion they come to love it.

The one comment that has been made to us time and again is in relation to documentation on doing various things both on shared hosting and on VPS.

So what can we do about this?

The overly simplistic reply is "provide more documentation", but if it was that simple believe me, we'd have done it by now!

So we've decided to push out a wiki to let people share any tips and tricks that they may have.

Obviously we will have to keep an eye on what gets posted there, as it is public etc., but I am hoping that it may help people help other people.

Maybe you've got a short tip on enabling something cool and useful in Plesk or maybe you've run into some weird "gotcha".

Why not take a minute to share a few notes with other people?

What do you all think?

Good idea or terrible idea?


Fedora 9 VPS Now Available

fedora logo
We're happy to say that we're now able to offer Fedora 9 on our VPS hosting platform.


If anyone has any questions please let us know.

(Yes - we know Fedora 10 is already available and we will offer it as soon as we can)

Ubuntu 8.04 LTS now supported on VPS

Ubuntu logo

Image via Wikipedia

Today I can officially announce our support for the latest Ubuntu distro (8.04). This will provide our customers with a platform to develop applications on a platform with the latest and greatest versions of many commonly used apps like php, apache, mysql etc.

You can sign up for Ubuntu 8.04 based virtual private servers over on our vps site as of now @ http://www.blacknightvps.com

There's also 1 additional new feature I'd like to announce to on our platform that previously wasn't available and caused a lot of stress. You can change your VPS hostname via our CCP now. This should help people who previously had mail issues because the FQDN of the VPS wasn't mentioned in the MX records for the domains hosted on it.


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heads in the sand
One of the wonderful things about our line of business is that so many of our clients are happy to share their experiences with us in public. A lot of them send us emails, blog about us, twitter or post on forums and mailing lists.

Of course not all of their comments and feedback are going to be positive, but if we listen to what they are saying we may be in a position to capitalise on the feedback.

While we can't work miracles many of the issues people encounter while interacting with us can be easily rectified. It can be a simple matter of changing the wording in an email slightly or moving a link.

Unfortunately there will always be things that we cannot change or where we have to take the feedback, accept that is valid, but still aren't in a position to do anything about it in the short term.

In some cases it's simply because the technology or process is beyond our control (think EPP keys for domains). Other times it's because we made a decision to do things in a particular way and the underlying reasons for this may not be accepted by all our clients as readily as we might like (not allowing ssh access to our new hosting platform for example).

It's really encouraging to read people talking about their positive experiences and what they've learnt along the way.

Hugh, for example, did an interesting post yesterday on how upgrading his VPS led to an improve not only in his site's responsiveness, but also in its Google ranking. It's the kind of story that great case studies are made of.

We didn't ask Hugh to write about his experiences and he's not always going to say 100% positive things about us. His feedback is genuine.

Dealing with really negative feedback is awkward at the best of times.

Over the past few years we, as a company, have changed quite a bit.

When I came back to Ireland from Milan in 2003 there were 1.5 people working for the company. Five years later we have 16 fulltime staff in our offices and several contractors working for us on a fairly regular basis.

We've gone from having so few servers that I could actually count them, to a number that I don't even want to look at.

With the changes have come many improvements. We're offering a lot more services and at a lower price than previously, but in order to do that we have had to remove some of the "personal touch" and to standardise a lot of things. When you have to deal with some of the backlash that comes with these changes it can be quite traumatising. Business is business, but it's hard not be personally invested in your own company. I can feel great pride in the kind words, but I will, naturally, take the negative as closely to heart.

So how can you deal with these changes?

I honestly don't know the answer!

What I have found helpful, however, is some of the lessons in "Crossing the Chasm". Ross Cooney suggested I grab a copy a few years ago and it has helped make sense of some of the chaos!

It still won't make dealing with the extremely irate clients any easier of course, but I'm not 100% sure if anything truly can. What it has taught me, however, is that not all customers are going to have the same expectations and that we need to learn how to deal with the different ones as best we can.

While it would be lovely to be able to please everyone it simply isn't possible.
Take the negative feedback onboard.
Don't ignore it.
Maybe you can change something for the better.
Maybe you can take a customer's bad experience and put it to good use.
Maybe you can't.
Try to keep an open mind.

Just don't stick your head in the sand.



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Setting Up Email Filtering With Plesk

SpamAssassin

Image via Wikipedia

If you're using Plesk on a VPS or dedicated server you may want to configure email filtering.

There are two ways to block spam from reaching you on a Plesk server:
  • Spam Assassin
  • DNS Blacklists

DNS Blacklists can be very helpful, but bear in mind that you need to check what a blacklist is doing (ie. its criteria) before you implement it. You should also keep an eye out for updates and changes, or you can end up facing issues that affected some people earlier this year.
With a blacklist you can decide to simply drop ALL email from certain places.. This may seem like an extreme measure to take, but if you are constantly being spammed then it may help a lot.

SpamAssassin, however, offers you more options. You can choose how you want to handle emails and set scores etc., which gives you and your users a greater level of control.

Setting up both options is quite easy to do with the "Plesk updater", which also handled installing extra modules.

Login to your Plesk powered server or VPS. You should see a screen a bit like this one:
plesk-welcome-screen.pngClick on the "Server" link (highlighted in the screenshot above).
That will take you to a screen like this one:
plesk-server-admin-screen.pngAs you can see the "Spam Filter" option is greyed out, as are a few other things. This is because they are not installed.
To install them click on the "Updater" icon and then on the Plesk link.
You'll then be presented with a screen showing you which tools and modules are installed and which ones aren't. If you've already been "playing around" you may have already installed some of these optional modules. In my case the VPS I'm using is a fresh install, so none of the extras have been either installed or configured:
plesk-install-spamassassin-qmail-blacklist.pngChoose the modules you want to install by clicking in the boxes on the left hand side and then clicking the install link at the top of the screen. You'll then be taken to a confirmation screen where you can also select which email addres should be sent a notification about the install.
The install can take several minutes, so it's a good time to go and grab a coffee.

If you now go back into the server section you should see that the Spam Assassin ninja is no longer greyed out and so Spam Assassin is now installed:
spamassassin-ninja.pngYou can now click on the Ninja icon to setup your SpamAssassin settings for your server or VPS.

So what about the blacklist we mentioned earlier?
It can be configured via the "Mail" icon, which also offers you a bunch of other email settings including checking for SPF records and Domain Keys.

If you have a look at the screenshot below I've highlighted 3 of the settings that can be of interest, namely:
  • setting email size limits (if you want to block emails based on size)
  • SPF settings
  • DNS Blackhole (blacklist) settings

plesk-email-settings.pngSPF and DomainKeys can help with phishing (both against you / your domains and targetting your users). In terms or DNS blacklists I'd always recommend using Spamhaus' lists as they seem to be sanely managed. You can find more information on the Spamhaus site, but I'd recommend using sbl-xbl.spamhaus.org
DO NOT use Spamcop for blocking email. Seriously. Don't.

If you have any issues with setting up email filtering in Plesk that I haven't covered please let us know in the comments.
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VPS Hosting Basic FAQ

Since we launched our VPS hosting a couple of months ago we've been working on adding extra documentation both internally to our wiki and externally to our knowledgebase and websites.

We've recently added a short FAQ for VPS clients which hopefully addresses some of the questions people have.

We'll be adding more content as we can, but if there are any areas that people would like us to focus on please let us know.

I've also added a new VPS section to our forum

Feedback, as usual, is welcome

Zemanta Pixie

A tag cloud with terms related to Web 2.

Image via Wikipedia

We're pleased to announce that Alan O Rourke of SpoiltChild design was the winner of the recent Web 2.0 Ireland logo competition.

Blacknight, Microsoft and PollDaddy provided prizes, with us offering a year's VPS hosting to the winner!

We'll be liasing with Alan to ensure he gets to make full use of his prize :)

Zemanta Pixie

Live Chat Now Available!

We've been toying with the idea of providing "live chat" on our site for quite some time.

We finally found a software vendor whose product fit our criteria, so we're now offering live chat on our VPS hosting site.

All conversations are routed over 128 bit SSL, so your privacy is assured.

We would, of course, ask that people not handover credit card details etc., via the live chat system.

Staff from sales, technical support and accounts are available from 8 am to 6 pm Monday to Friday to answer your queries.

Of course if anyone has any feedback to give us either here or via email (management@blacknight.com) we'd love to hear it.

Well it isn't quite Web 2.0. But it's now new and improved and shiny.

And before I get any complaints, we know Safari doesn't look perfect yet :-).

We've removed .net and Linux VPS plans, you now have a simplified version of the site that has VPS plans that are OS agnostic. When you click buy now you'll be able to use our fancy vps-shop web application to choose your OS and the package you want and whether or not you want to add Plesk!

So where is this fancy application I hear you cry. Any buy now link on Blacknightvps.com will now take you to it.

All pricing for each period and for plesk etc is all contained within the web app.

There's a few small issues outstanding that we'll be fixing in time.

1) Safari doesn't work well right now (if at all :/)
2) The initial page load is a little slow, we're aware of this, it's because of the volume of information being retrieved from our backend that causes this, we're working on it.
3) Changing OS doesn't appear to keep your selected options in all browsers. However if you change plan from basic to standard it keeps all your choices!
4) Non javascript users we'll have a more accessible version soon (within a week or two) that'll work particularly well for the visually impaired.

Please let us know what you think of the new simplified version of the site.

All feedback and comments are welcome.

VPS now with more IPs!

Ok so the one question we've been asked over and over again was:

"How many IPs can I have with my VPS?"

When we launched initially we said 1 IP address.

Then we gave a second free and now we're going to give you up to 10 IPs but the downside is there'll be a small charge for additional IPs.

On our shared hosting you can only get 1 dedicated IP address, so our VPS plans give you more IPs for free for a start and also the ability to add more.

The magical upper limit that we've set is 10 IPs.

Each additional IP (after the 2 we give free!) costs 2 Euro per month.

This fee is an administrative fee and doesn't give you ownership of the IP but rather the ability to make use of it.

It is added to your account for your exclusive use. After you buy them you can click IP addresses in VPS management and click Add new.

The upper limit we'll look at later once the product matures more and people start giving out to me looking for more IPs. :-)

Free VPS Hosting Up For Grabs

If you'd like to be in with a chance of getting a year's VPS hosting for free, check out the Web 2.0 Ireland blog.

They've recently redone their site's design, so they're running a logo competition.

We've been getting tonnes of feedback from customers over the past couple of weeks since our VPS product launch. As Michele has posted previously we've had lots of requests for other distros. Mostly our issues with these is cramming them all onto the website. We're building an app behind the scenes to make it easier to choose the type of VPS you wanted along with the distro, OS of your choosing.

Since that'll be a few days before it's complete I've a few URLs to allow people to go in and signup for their VPS.

OpenSuse 10.3 can be purchase here.
Ubuntu 7.04 can be purchased here.
Fedora Core 7 can be purchased here.

You can navigate to different periods from within the store. e.g. you can pay for 3 months and not incur a setup or pay for 12 months and only pay for 10 etc.

Feel free to give us feedback here or on the forum and as usual if you have any issues don't hesitate to drop us a line on our helpdesk.

Debian VPS Servers Now Available

debian logo

Paul, our overworked and under appreciated CTO (who also happens to be my business partner) has been beavering away on enabling more cool stuff for the VPS hosting solutions.

One of the most requested features over the past few days has been support for more linux distributions.

Since there are a LOT of linux distributions we had to focus on the more important and popular ones, so Debian was pretty much top of the list.

You can now order Debian VPS (without plesk) via the online shop.

Rest assured that we do plan on adding more linux distributions, but as the old adage goes - Rome wasn 't built in a day, so we'd have to humbly ask you to bear with us.

Of course you don't have to wait if you don't want to, but hopping up and down won't speed things up...

Speaking of linux distros ...

We probably won't be adding support for Gentoo for some time if ever - sorry!

And now to distract you with a pretty image:

parallels virtuozzo containers box

Of course it's more than just pretty.

With the virtual server solution powered by Parallels you can easily manage your virtual server (with full root access) from within the control panel. Want to reboot it or even stop it? How about a simple mouse click?
And if you break your VPS beyond recognition you can easily reinstall it from scratch and start all over. (I think I've broken mine about 4 times in the last 48 hours !!)

I'll probably post some screenshots or a screencast of the system when I get a chance.

But if there's any topic you'd like to see covered do let us know via the comments

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