Recently in Maintenance Category

Big explosion

I'll keep this short, sweet and to the point.

Tomorrow morning we will be upgrading the hardware on several or our web servers.

If your site is hosted on any of the affected servers there will be some downtime - probably less than a minute, but possibly longer.

Full details are over on our technical status site - we recommend you subscribe to it for updates and notifications.


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Helpdesk Downtime Tonight

Our helpdesk is being upgraded tonight, so it will NOT be available for about 2 hours from 7pm to 9pm tonight.

Further details here

Scheduled Downtime Reminder

Just to remind you that we have service affecting maintenance scheduled for tonight

Scheduled Downtime This Friday

As this affects a growing number of clients I thought it best to cross post to as many places as possible.
Please check our status blog for details of scheduled maintenance / downtime this Friday night:


We recommend that all clients subscribe to the status blog for announcements on network maintenance etc.,

NB: This maintenance will affect ALL VPS clients and all new shared hosting clients ie. Minimus, Medius and Maximus



We're doing some maintenance on our billing system this evening from around 8pm (Irish time) to around 9pm.

During this period the following services will NOT be available via the main Blacknight website:

  • New orders - hosting & domains - this does not have any impact on VPS hosting
  • Payments
  • Viewing / editing account details

The maintenance will have zero impact on hosting accounts and has not impact on our new VPS hosting solutions, as they use a completely different billing backend

More details on the technical status blog

Paypal Issues

We've been encountering some issues with Paypal integration with billing.blacknight.ie, so we have temporarily disabled Paypal payments.

This DOES NOT affect blacknightVPS.com

We hope to have this resolved later today, but it may take longer

UPDATE: This issue has been resolved

We informed you some time ago of an upcoming upgrade to our billing / control panel system.

You will probably receive an email from us later today regarding our billing system.

The text of the email is below:


Dear XXX

As you may know we are currently deploying a new billing and control panel system.

In order to facilitate the migration we would appreciate your help.

Please follow the link below to create your new control panel login.

NB: We will not ask you for any personal information at any time.

To create your new control panel login, please visit

Should you encounter difficulties please contact support@blacknight.com

--
Regards
Team Blacknight
http://www.blacknight.com

Once you get this email you will be able to setup your new login for our new billing system which will be going live very soon.
If you have any queries or issues please let us know.

NB: This change affects ALL Blacknight clients

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