Tag Archives | technical support

helpdesk migration d-day

Countdown To Helpdesk Switchover

By on January 21, 2013 in Customer Service

Our teams are working hard today behind the scenes to make the final preparations for tomorrow’s “big switch”. They’ve imported or re-created (and updated) hundreds of FAQ articles and wiki entries. We’ve setup staff members with their logins .. and we’re enabling not only “single sign on” for Blacknight account holders, but we should be [...]

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Get a job with Blacknight and earn big :)

Want A Job?

By on March 31, 2011 in Blacknight, Careers

We’re hiring again! At the moment we have vacancies in both our customer service / technical support team and our sales team. More details here and here Want to know what it’s like working for us? Check out some of the photos on our Facebook page or ask our current staff (most of them are [...]

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poll-results-october2010.jpg

So Why Do You Choose Us?

By on October 26, 2010 in Marketing

I spend a lot of my time thinking about marketing and sales. We can track clicks, impressions, telephone calls, emails, live chats etc etc., but none of this data will answer one of the key questions: Why us? Why do people choose to register their domain name(s) or get hosting (or both) with us? Is [...]

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Join our team

Want A Job? Don’t Want Any Group Hugs?

By on April 20, 2010 in Blacknight, Careers

We’re hiring again! If you’d like to work with us and become part of our team details of the current openings are here. The current openings are in customer service / technical support. So what is working for us like? If you expect anyone to tell you that we’re a “flock of eagles flying in [...]

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Time Christmas

Christmas Is Almost Upon Us – Opening Hours Reminder

By on December 20, 2009 in Blacknight

Since Christmas is almost upon us here’s a reminder of our opening hours: 24 December 2009 – open until 1400 UTC25 December 2009 – closed – emergency out of hours support only26 December 2009 – closed – emergency out of hours support only27 December 2009 – closed – emergency out of hours support only28 December [...]

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DNS Check Screenshot

Check Your DNS Easily

By on October 19, 2009 in Domains, Tips

People get confused by DNS and apart from email related issues it probably accounts for more technical support issues than anything else. The problems and the issues may not go away anytime soon, but we thought we could help people resolve them quickly with a simple online tool Enter “My DNS Check“.. Based on the [...]

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beach holiday

Bank Holiday Weekend Opening Hours

By on July 30, 2009 in Blacknight, Events, Hosting, News, Tips

This weekend is a long weekend here in Ireland, so our offices will be closed on Monday next,  August 3rd 2009. Sales:Friday 31st July 2009 – openSaturday, Sunday, Monday – closedTuesday 4th August – open Accounts (Billing)Friday 31st July – openSaturday, Sunday, Monday – closedTuesday 4th August – open Technical SupportFriday 31st July – openSaturday [...]

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Reminder – Tomorrow Is St Patrick’s Day

By on March 16, 2009 in Blacknight

Just a quick, gentle, reminder to our non-Irish clientele. Tomorrow is a national holiday here in Ireland, so our offices will be closed. Technical support will be available during the hours mentioned previously. For those of you who are Irish (or want to be!) have a great day!

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technical support frustration

Customer Service With A Smile?

By on March 1, 2009 in Blacknight, Hosting

People get confused by technology, so they reach out to their providers for help and guidance. Unfortunately not everyone is good humoured or patient about it (and that’s on both sides). Earlier today I was trying to sort out a rather annoying issue I had with Flickr (it was of my own making – not [...]

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christmas holiday

Take A Break

By on December 22, 2008 in Blacknight

Since Christmas day is only a couple of days away I suspect that a lot of our clientele have already vanished until the New Year. To be perfectly frank I don’t blame them! I’d love to be heading off to warmer climes, though I doubt if Ireland’s real capital counts (Cork – if you’re not [...]

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christmas kitten

Purr For Christmas Opening Hours

By on December 4, 2008 in Blacknight, News

I really should apologise to the dog lovers for my choice of “cute animal”, but this little fella was irresistible! (Besides I own cats not dogs, so deal with it!) Anyhow … Christmas is only a few weeks away, so I thought it best to give you all plenty of advance warning about open hours [...]

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jellybeans - sent to our technical staff

Jelly Bean Overload

By on October 6, 2008 in Blacknight

This morning our technical staff our chewing Jelly beans, courtesy of one of our clients. The rather large jar of jelly beans will probably last a day, but I’d be amazed if it lasted much longer! Technical support is a thankless job a lot of the time, so it’s always nice when a client not [...]

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