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Awstats Now Available On Linux!

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Setting Up Awstats For Your Website On Blacknight

Image by blacknight via Flickr

We're delighted to finally be able to offer Awstats statistics for all our shared Linux based hosting accounts (it's also available for Windows).

If your site is hosted on any of our shared Linux hosting accounts you can now setup Awstats via your control panel

NB: Stats will not be viewable for 24 hours after setup, as the logs will need to be processed first.

We've also made available a screencast showing you how to set it all up in your control panel.

Since I'm a strong believer in making things as easy as possible where I can, you'll also find that our screencasts are available via iTunes as well.

If anyone has any feedback on the screencasts please do let us know.

Google Adwords Phishing Email

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Every single day we see phishing emails targetting our clients. While some are amateurish or so irrelevant that they are unlikely to dupe the recipients, others are very carefully crafted.

In the last couple of weeks a number of these phishing emails have been targetting Google Adwords advertisers.

The latest one, a sample of which is below, is quite nasty, and while some browsers are now flagging the site it links to as a phish, not all are.

google-phish.jpg


If you get any odd looking emails from any company do not click on the links in the email body.

Go directly to the company's site instead.



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Stop Stealing Images - Get Free Stock Photo Credits

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thou shalt not steal
Just because it's on the internet does not mean it's free. You may be able to access plenty of content online at no cost, but that does not give you any right to (ab)use it as you see fit.

Unfortunately when it comes to images a lot of people seem to think that you can just grab an image from a site and reuse it.

You can't.

The only exception to this would be if the rights holder has given you permission to use their images, designs or other content.

So what are your options?

Basically there are three:
  1. Ask the rights holder for permission to use their content, be that images or other content. There is, of course, no guarantee that they'll grant you permission
  2. Use images and content that is licensed under Creative Commons or similar style licenses. There are several different types of license available and each one has different terms and conditions. If you do go down that route it can be incredibly enriching, but remember to respect the content provider's rights. Read the license terms carefully and respect them.
  3. Use stock images. While the "big boys" may be able to pay out hundreds of Euro for a single image we know that most people can't, so please read on ...
We've arranged a very nice little deal with one of the leaders in stock imagery - Fotolia

If you signup for an account with them using our special link you'll get:
  • 3 welcome credits for FREE
  • A 20% bonus on your first purchase
In order to get the special deal signup using the link from us and make sure that you complete the signup fully ie. confirm your email address and provide full contact details. If you're concerned about privacy have a read over their privacy policy.

The "freebies" should appear on your account either automatically or within one working day.

Since I'm a strong believer in "eating our own dogfood" we'll be using stock images from Fotolia on our sites in the future as well.



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Check Your DNS Easily

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People get confused by DNS and apart from email related issues it probably accounts for more technical support issues than anything else.

The problems and the issues may not go away anytime soon, but we thought we could help people resolve them quickly with a simple online tool

Enter "My DNS Check"..

DNS Check Screenshot

Based on the DNS Doctor provided by Centralnic, My DNS Check lets you check your domain name's DNS configuration quickly and easily.

We'll be adding more features to the tool based on YOUR feedback, so let us know what you'd like to see and we'll try to add it.

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Bank Holiday Weekend Opening Hours

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beach holiday
This weekend is a long weekend here in Ireland, so our offices will be closed on Monday next,  August 3rd 2009.

Sales:
Friday 31st July 2009 - open
Saturday, Sunday, Monday - closed
Tuesday 4th August - open

Accounts (Billing)
Friday 31st July - open
Saturday, Sunday, Monday - closed
Tuesday 4th August - open

Technical Support
Friday 31st July - open
Saturday 1st August - 12.30 - 1630 (email / live chat - no phone support)
Sunday 2nd August - 12.30 - 1630 (email / live chat - no phone support)
Monday 3rd August - 12.00 - 1600 (email / live chat - no phone support)
Tuesday 4th August - open normal hours (8am - 7pm)

Emergency Technical Support
If you have a dedicated server OR colocation you should have the emergency number for technical support which is available 24/7. If you have misplaced the number let us know

EDIT: Updated hours for Monday


New TLDs For Dummies (Sort of)

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ICANN Sydney 2009 LogoThere's been a lot of media attention on the new TLD process in the last few days, which is a good thing. Unfortunately most of it is badly written, misleading or simply misinformed.

Let's look at the reality.

To start with, there are currently 20 gTLDs ie. "global" top level domains (extensions). (21 if you include arpa) These are:
  1. com
  2. net
  3. org
  4. info
  5. biz
  6. mobi
  7. name
  8. museum
  9. pro
  10. cat
  11. aero
  12. asia
  13. coop
  14. jobs
  15. tel
  16. travel
  17. edu
  18. gov
  19. mil
  20. int
There are a further 248 ccTLDs (country codes, such as "ie", "im" etc) - I won't list them here!
 
During the ICANN meeting in Paris the new TLD process was officially started (based on community feedback ie. it didn't come out of nowhere).

What that means in plain English is that ICANN said "let's do this", but they didn't say "how", "when" or "how much".

In reality what has happened so far is that there has been a LOT of discussion and debate and disagreement. There will be more to come in the coming weeks and months as the process moves forward.

First off ...

Can anyone get a TLD?

No.
In order to get a TLD you would need to meet criteria on multiple levels, both financial and technical.
A lot of the media coverage seems to suggest that just about anyone who wants to can run their own domain extension - the reality is that they can't.

How much will it cost?

The application fee is currently set at $185k, however you would really need to have a couple of million in the coffers if you wanted to actually launch a TLD. (As was pointed out to me the costs would be lower for a non-commercial TLD)
The application fee does not cover any legal costs, backend costs, marketing, staff, PR etc., Depending on the TLD you are interested in setting up you might also need to have lobbyists working with you..

When will the new TLDs be available?

At the moment there is no exact date.
ICANN are pushing for opening the application process in Q1 of 2010.
Bearing in mind that applications won't be accepted immediately and that any new TLD operator would need a "ramp up" period, I doubt if there would be any launched until 2011 at the earliest.

What about trademark holders? Will people be able to "squat" on brand names easily?

Trademark holders have been engaged in the process and the IRT report was published recently. In essence TM holders' concerns will need to be addressed as part of the process, though other parties rights should not be ignored.

Who is planning on launching new TLDs?

Nobody knows exactly who will be applying, as some people are in "stealth" mode, but there is a partial list of possible TLDs here.

The applicants fall into several categories:
  • cultural / special interest groups - like the Basques or Breton
  • city domains - New York, Berlin, Paris are all pitching for their own tlds (.nyc, .berlin, .paris)
  • commercial - too many to even begin naming
  • other - single registrant type applications for example if BMW were to get .bmw
How much will registering one of these new domains cost?

The cost for registering a domain name will depend on the registry operator.

What about IDNs?

Some organisations are trying to launch IDN TLDs (ie. domain extensions that not only support non-Latin characters, but are actually made up of non-Latin characters)

Should small businesses owners be concerned?

In short - no.

Without knowing which new TLDs will launch it's impossible to give sage advice to small business owners at the moment, I would, however, encourage them to "keep an eye open". If a New York based business doesn't register the corresponding .nyc domain, for example, they could end up missing out on a fantastic opportunity. However the same business wouldn't gain much from registering a .paris ...

What about privacy?

This is still a matter that is being debated. If new registry operators were to adopt a whois policy similar to that of .tel (Telnic) which protects private individuals it would be ideal.

What about spam? What about phishing?

Nobody is going to be able to setup a TLD for the sole purpose of abuse. Anyone who tells you otherwise is seriously misinformed. Spam and phishing isn't a TLD specific problem anyway.

If anyone has any other questions or queries they feel need addressing please let us know via the comments and I will do my best to respond.

Wordpress User? Take Your Site Mobile

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DotMobi have released a very cool suite of Wordpress tools to help Wordpress users make their .mobi Wordpress sites mobile ready (ie. so that they pass the ready.mobi test)

The plugin looks like it has pretty much everything to make your .mobi site completely mobile ready and friendly:

  • Mobile switcher to detect mobile visitors and provide an appropriate experience
  • Base mobile theme for quick-and-easy XHTML-MP compliance
  • Extended mobile themes so you can unleash your mobile creativity
  • Transcoding and device adaptation to optimise the mobile experience
  • DeviceAtlas integration for world-class adaptation
  • Mobile admin panel for when posts can't wait
  • Mobile ad widget to make you some money (you can choose between Adsense and Admob)
  • Barcode widget to help users bookmark your blog
NB: Your Wordpress site will need to be running on php5 in order for this to work

Full details on the dotMobi developer site

If you don't have a .mobi domain, then why not get one now?

On a related note, dotMobi CEO Trey Harvin is shortlisted for an IIA NetVisionary award, so why not vote for him now? Voting closes today

Blackberry and iPhone Users - dotTel Apps Now Available

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On days like today I wish I had a Blackberry or an iPhone...

Telnic, the guys who run dottel, have made available some new applications for users of Blackberry and iPhone.

If you have either device you can grab the software on the Telnic downloads site (mobile accessible)

I'd love to know how people get on with the software and am almost tempted to get myself an iPhone or Blackberry just to try it out ..

Dragon's Den Contestants And The Web

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While I missed the first half of Dragon's Den (Irish edition) this evening, I was following the chatter on twitter

It's 2009, so most of the entrants have a web presence of some kind.

Unfortunately, from what I was able to see, a lot of them experienced issues with their websites both during and shortly after the programme aired.

I've no idea how many people watch TV with a laptop close by, but judging by the level of activity on twiiter (the #ddire tag becoming one of the most popular this evening) there was a lot of interest.

It doesn't matter who you host your website with, but if you don't do some advance preparation a sudden spike in traffic can take you offline.

So here's a small bit of free advice for anyone going on Dragon's Den.

Talk to your web developers.

Talk to your hosting provider.

Maybe you need to move your website to a beefier machine.

Maybe you need to tweak your website's code to improve responsiveness.

Maybe you need to invest a little bit more in hosting.

Even if the Dragons don't decide to invest in your business idea those few minutes on primetime national TV are worth their weight in gold. If your website is slow or "dead" then you're losing possibly your best chance at "getting your name out there".


Updating Your Nameservers Via The Blacknight Control Panel

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If you're moving your domain to us from another provider please read our basic guides on moving hosting provider and transferring domains.

Once the domain has actually been transferred to us you will need to update the DNS servers (nameservers) so that the rest of the internet knows to look to our servers and not those of your previous provider.

I've put together this brief screencast to show you how to make the changes:




If you have any queries please do let us know.
If you're having problems viewing the tutorial please go to our Youtube channel where you can select to view a higher resolution version.

Sales Are Boring

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new year sale

Sales are boring.

They're predictable.

Every year we run a sale of some kind in January.

Sure, it's nice to get a sales boost in the New Year and we know people love getting stuff at lower prices, but it's become a little predictable and staid at this stage.

So what are we going to do this year?

Well this time round we're going to "jazz it up" a bit.

Instead of just giving a lower price on a product or service for the next 30 days, we're going to "mix it up" a bit.

What does that mean?

Well in essence it means we're going to offer discounts on different things at different times.

So, for example, we could decide to give away our entry level hosting plan for a 24 hour period at a knockdown price, or we might offer IE domain names for a fraction of our normal retail price.

How will this work?

It's kind of an experiment, so how exactly it will pan out is a bit "up in the air".

We'll be pushing out offer codes through a variety of media, so if you want to get your hands on a discount then you'll need to keep an eye on us on Twitter and Facebook. We might shove a few discounts on this site or my personal blog, or maybe we'll give a few codes to bloggers.

Who knows?

Of course this might prove to be a total disaster, but I'm always willing to try something new just to see what happens.

What do you think?

Are we crazy?

Would you prefer a "traditional" sale?

Let us know what you think - all feedback is welcome!

We'll be kicking it all off either tomorrow or Monday, but in the meantime if you're looking for a discount feel free to use the coupon code: movehost



The small print:

Any discounts and offers will be valid for the initial subscription period. They will rebill at the full price rate on their anniversary


Save Money After Christmas

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christmas salesOnce you've got over stuffing your face with turkey, ham and Christmas pudding then you'll probably want to check out the post-Christmas sales (we'll announce ours early in the New Year).

This year's sales should be quite interesting both online and offline. The great thing about online shops is that they never close, so you can order what your heart desires at any time of the day (or night)!

The only frustration with sales is seeing that gift you bought your loved one two or three weeks ago now being offered at a fraction of the price! It would almost make it worth your while to postpone your family Christmas for a few days to take advantage of the discounts!!

Personally I'll be doing my best to restrain myself, though I may not succeed!


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Calling Last Orders

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cute christmas puppy

The clock is ticking....

With Christmas only a couple of days away we'd just like to give people a gentle reminder - if you want to register any new IE domains or make any changes the IE Domain Registry will be closed from Tuesday, so you should really do it before then!

I've already posted our opening hours for the break.


As for the puppy?

Well my dog owning staff were complaining, so I had to do something to appease them..


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Managing MySQL Databases Via The New Control Panel

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MySQL

Image via Wikipedia

Since our new control panel works a bit differently from its predecessor I will be trying to post short tutorials on various aspects of it over the coming weeks and months - sorry for not having done more recently!

Today we'll have a very quick look at managing MySQL databases from the control panel.

When you login to your hosting account you should be presented with a screen similar to this one:

mysql manage stage1Please bear in mind that if you have multiple subscriptions (packages / plans) on your account that you may need to use the "Select Subscription" link to switch over to the hosting account you want to work with.

Once you're able to see the screen shown above you can select the "Databases" option to manage your existing databases OR to create new ones.
Bear in mind that we offer several database engines on our new system so please be sure that you create the correct type!

adding a new databaseWe offer MySQL versions 4 AND 5, as you can see from the screenshot, so please make sure you choose the correct version.

Once you've created your databases you can easily manage them via the control panel system (click to enlarge image):

database manage list databasesIf you click on any of the database names you'll be taken to the following screen:

mysql database host settings

here you can see the database server details that you will need to access your database either from a remote server or from one of our webservers.

NB: you should only use the external IP address if you are accessing the database from a 3rd party provider. If your site is hosted with ourselves please use the internal hostname.

You can also manage users and access hosts from the same area.

So there you go .. some really basic notes on MySQL management on the new control panel

If there are specific things that you'd like us to cover do let us know!











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Blogs, Social Media and Buzzwords

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blog rss man
Every few months somebody somewhere will publish yet another article or report claiming that blogging is dead and that something else has come along to replace it.

Today's Sunday Business Post IT supplement is no different.

You can read the article via the link I've provided above, but in essence they're trying to make out that blogs are being replaced.

Personally I don't agree at all.

I've been blogging for about 5 years at this stage. I started off doing it on a purely personal level, but over time my posts began to cover topics that were related to the business and the industry I work in.

Eventually I decided that there was no point not having a company blog, so I set this one up.

Facebook, Bebo, Twitter, Jaiku and any of the other "networking" sites that may appear in the future, are all wonderful tools in their own way.

Each site serves its users in its own particular manner and is probably geared towards a specific demographic. Just because a site exists does not mean that its demographic is really suited to your business. (Obviously this depends on what you are selling)

However, I honestly do not think that you can categorically claim that Bebo or Facebook can replace a blog.

We are active on both Facebook and Twitter, but we have also hooked our two existing company blogs into both systems, so instead of one replacing another we are using the RSS from the blogs to enrich the content we are publishing elsewhere.

You might also notice that every single page of our main website has the RSS feeds from both blogs and the forum. We also provide links to the two blogs via the customer control panel.

What that hopefully means is that people will be able to access the information we need them to access easily.

Unlike "traditional" marketing techniques RSS powered media, such as blogs, use "pull" instead of "push".

What does that mean in reality?

Well instead of us sending you a marketing message (or industry information) we make it available in a manner that allows you to choose if you want to get it or not.

That doesn't mean that we have abandoned more "traditional" marketing techniques - we still send out email newsletters to clients for example, and we spend quite a bit on print media advertising in Ireland, the UK and the US.

Some people talk about blogs and other media as being a way of engaging in a conversation and I guess that description is probably quite appropriate. We put ourselves "out there" whenever and wherever we can and are more than happy to take on board constructive feedback. Of course not all of our interactions with the public are successful and sometimes I'll say something very harsh that I might not have said if I'd taken a few minutes to think before speaking!

If we can take action based on the feedback then hopefully we'll be able to offer a better service to our clients and, in turn, make more money.

Yes - I am more than happy to admit it. We are a business. A business exists to make money. Period.

We have certain values that we consider to be important, but ultimately the main reason we decided to embrace the various outlets was to improve our sales and spend our marketing budget more intelligently.

It's a simple philosophy.

If we can give people a good level of service and they are happy then we can make more money.

When I was first employed by EuroDisney 16 years ago they sent us all on a two day training course to give us an overview of the company, its history, values and more. One of the key lessons I learnt then and that I will always value is that of the happy customer vs. the unhappy one. An unhappy customer can cost a business a fortune. Their direct spend may not impact on your bottom line, but as most people give greater weight to personal recommendations a vocal critic can cost you a lot more than what they would have spent themselves. Conversely while happy clients may recommend you business more of them are likely to simply not say anything at all ie. you're more likely to hear about your critics than your fans.

Does it work?

It's hard to judge exactly how well it works using standard metrics. If we run an ad campaign on Google Adwords we can easily see how well that converts, but blogs and other "social media" (I really hate that term!) aren't as easy to track. In many respects they are not that different from print media advertising - you only notice the real impact after a longer period of time.

Unfortunately the "web 2.0" phenomenom (if that is the correct word) seems to have spawned a lot of "consultants" and self-proclaimed "experts" who seem to spend more time playing buzzword bingo with their clients money than actually producing any real results.

Anytime I see people talking about "thought leadership" or "intelligence" or "increasing an organisations IQ" when talking about blogs I have to fight an overwhelming urge to puke.

More often than not the "consultants" who use those terms have little or no clue about business. Sorry, but that's the distinct impression I get.

You can advocate social media until the cows come home, but you need to stop using stupid buzzwords to make yourselves appear more intelligent.

Business people don't understand marketing buzzwords - they understand tangible examples.

If you can show them how embracing blogging and other media can help them make more money or reduce their customer service issues, then maybe you might make progress.

I would, of course, say something very similar to Open Source software advocates. Telling people that Microsoft is evil isn't constructive. Showing an SME how they can achieve the same results for less investment by using Open Office is a lot more useful.

In summary blogs aren't going anywhere anytime soon and while other platforms and media may be useful you'd be better off looking at incorporating them rather than dumping one medium in favour of another.

Maybe I don't have a clue what I'm talking about, but I know what works for me!


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What Makes dotmobi and dottel different?

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When I attended the ICANN meeting in Lisbon back in 2007 I got introduced to several of the dotMobi team, but I also got to meet a few of the guys from dotTel. At the time I'd got my head around the concept of dotmobi, but I honestly couldn't understand why dotTel was different.

While I now do understand the difference it's obvious from the online chatter that a lot of people still don't fully understand the key differences between the two namespaces.

I was going to write a simple explanation, but fortunately the dotMobi team have already done it for me.

Vance's post from a couple of weeks ago goes into the main differences between mobi(le) and tel(ephone) that is the key differenciator between the two TLDs and is definitely worth reading.

UPDATE: As the .tel sunrise is opening tomorrow the level of press coverage they are attracting is increasing. A post over on the New York Times site is well worth reading if you're still trying to come to grips with .tel domains:
.Tel Them Where to Find You



Yet Another Domain Renewal Scam

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Domain Renewal Group seem to be using the same modus operandi as Domain Registry of America (DROA) - they may even be the same company for all I know!

In any case here's a sample letter (click to enlarge):

domain renewal scam letter


Notice the pricing on a .org domain - €28 per annum!!!! We charge less than €6 at the moment and I honestly can't understand why anyone would even dream of paying more than €10.

In any case if you get any of these letters I suggest dumping them - I've had a nice thick pile of them to date!


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Keeping In Touch

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keeping in touch - communicatingOver the last few months we've expanded the number of contact points available to people who want to find out what we're up to, or simply want to ask a question or get help.

So, to make my life that bit easier, I thought I'd put up a brief summary of how to contact us and find out what we're up to.




Buying Stuff / Information on Products / Services:

Our main website (obviously!)

Our sales team can be contacted via email or phone (during office hours). We currently have several numbers - a locall one, a "normal" one and both UK and US telephone lines (and faxlines)

We also offer livechat for both technical queries and sales queries during office hours Monday to Friday

This blog tends to be the main place where we'll talk about new stuff or try to give you greater insight into what we currently offer

We're also on twitter (which hooks into both this blog and the technical one) (if you're bored I twitter here)

You can also post queries over on our forum (if it's a technical emergency please contact support - seriously!)

Technical Queries / Updates

If you've got an issue then feel free to contact our support team (you can also email support@blacknight.com). If you are contacting our support staff try to give them as much information as possible (see previous post) - it makes life easier for everyone!

We post details of any scheduled maintenance or issues on our offsite technical blog

Dedicated and colocation clients - you should have an out of hours contact number - if you don't let us know

We're also over on:
Facebook
Boards.ie

Have I forgotten anywhere?

Publish Information People Want

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Some websites are wonderful. Some aren't.

You don't need to have a beautiful website for it to be useful.

If you are promoting a physical shop use some common sense.

Let people know the two key things that they want to know most:

  1. Where is your shop? Telling me it's in London isn't particularly helpful. Giving me an indication of how to get there including tube stops etc., would be a lot more useful. Don't assume I know what UK postcodes mean (not everyone is English!)
  2. Publish your opening hours clearly. (Argos - I'm looking at you!)

Why people forget these basic things is beyond me.


Phishers Targetting Domain Owners

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I mentioned that phishers were targetting eNom quite recently, but it seems that eNom was not alone. We've also been informed that some of the other registrars, including Network Solutions, are being targetted.

If you get a suspicious email purporting to be from your domain registrar please let us know.

Take a few simple precautions.

DO NOT send credit card information via email.

If you are being asked to login to a registrars site to verify data DO NOT use the link in the email. Go directly to the registrar's site in your browser ie. type the link in yourself

If I get hold of any of the phishing emails I'll try to post screenshots

Update: To learn more about the email targetting Network Solutions' users and to see a sample check out their blog post.

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So Which Domain Extensions Are Popular?

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ICANN has made available a range of statistics and pretty graphs that allow you to see easily what's going on with the various registries it is responsible for. (ccTLDs such as co.uk and .fr are not included for this reason)

Full details of the updated system they've made available may be found on the ICANN site, but if you just want to "jump right in" then you may want to go here.

All of the data regarding registry statistics is made available in other formats, but having it all nicely prepared and graphed helps get to grips with it.

NB: You'll need Flash to view the graphs and there doesn't seem to be any way of re-using the data at present

Website Advice in Sunday Business Post

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There were a couple of interesting articles in this month's edition of Computers in Business on websites and how people should set them up, how much they should spend etc., :

Website investment is shrewd marketing

Put Your Business In Plain Site

The articles, which include a few quotes from me and other people in the Irish internet industry, have a couple of very simple messages.

A website can be an excellent investment, but you need to make it work for you and your clients.

If people can't find the information they are looking for quickly and easily they won't hang around - they'll go somewhere else to get it.

And I am more than happy to stand over my comment on Flash intros. They are a total waste of time!









Blacknight Firefox Addon Now on Mozilla

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Remember the Firefox addon that the cool guys in Weeno Media released?
weeno-logo.gif
They've added the most recent release to the Firefox addon site

Nice!

How To Ask For Help

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find-a-solution.jpg
Whether you are dealing with technical support, customer service or a casual acquaintance, there are some ways to ask for help that are more effective than others.

Technical support and customer service people are paid to assist you. However they can only work with the information that they are given.

Unless you believe that everyone has wonderful ESP skills then you need to help yourself as well.

If you are having a problem take a moment to describe it.

Are you sure it's a problem? (This may seem like an odd question, but if you were to switch from a PC to a Mac you'd probably have lots of "issues" related to things working "differently", rather than actually being broken per se.)

The more information you can give someone the more likely the first answer is going to be helpful.

It's in our interest to help you solve your problem as quickly as possible.

Imagine if you were asking a friend for a recommendation for a restaurant.

If you asked the very open and vague question:

Can you recommend a restaurant?

You aren't giving your friend much to work with and any recommendation they give you is going to be really general.

How many people are going to be eating?
Is it a romantic dinner for two or a quick bite to eat with a friend?
Do you have budget limitations?
etc., etc.,

Now imagine the difference a more precise question would get:

Can you recommend a cosy restaurant for a romantic dinner? It's our anniversary and I want to do something really special.

With hosting companies' support it's pretty much the same.

The more information you can give our staff when you contact us the faster we'll be able to answer your query and hopefully resolve it.

Basic things you can include:
  • the domain name
  • describe the problem including any error messages that you get
  • can you give us a link to a page where we can see the problem?

You should also check that the problem is related to a service we provide.

Seriously.

If you cannot view ANY sites on the internet from your home or office then we won't be able to help you.

We are not Google (or MSN or Yahoo!) and have no control over how Google indexes websites. We cannot and will not offer SEO services.


If you have a question we can only do our best to answer it. We cannot work miracles and while I think our customer service staff do a good job, they cannot read minds.




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Setting Up Email Filtering With Plesk

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SpamAssassin

Image via Wikipedia

If you're using Plesk on a VPS or dedicated server you may want to configure email filtering.

There are two ways to block spam from reaching you on a Plesk server:
  • Spam Assassin
  • DNS Blacklists

DNS Blacklists can be very helpful, but bear in mind that you need to check what a blacklist is doing (ie. its criteria) before you implement it. You should also keep an eye out for updates and changes, or you can end up facing issues that affected some people earlier this year.
With a blacklist you can decide to simply drop ALL email from certain places.. This may seem like an extreme measure to take, but if you are constantly being spammed then it may help a lot.

SpamAssassin, however, offers you more options. You can choose how you want to handle emails and set scores etc., which gives you and your users a greater level of control.

Setting up both options is quite easy to do with the "Plesk updater", which also handled installing extra modules.

Login to your Plesk powered server or VPS. You should see a screen a bit like this one:
plesk-welcome-screen.pngClick on the "Server" link (highlighted in the screenshot above).
That will take you to a screen like this one:
plesk-server-admin-screen.pngAs you can see the "Spam Filter" option is greyed out, as are a few other things. This is because they are not installed.
To install them click on the "Updater" icon and then on the Plesk link.
You'll then be presented with a screen showing you which tools and modules are installed and which ones aren't. If you've already been "playing around" you may have already installed some of these optional modules. In my case the VPS I'm using is a fresh install, so none of the extras have been either installed or configured:
plesk-install-spamassassin-qmail-blacklist.pngChoose the modules you want to install by clicking in the boxes on the left hand side and then clicking the install link at the top of the screen. You'll then be taken to a confirmation screen where you can also select which email addres should be sent a notification about the install.
The install can take several minutes, so it's a good time to go and grab a coffee.

If you now go back into the server section you should see that the Spam Assassin ninja is no longer greyed out and so Spam Assassin is now installed:
spamassassin-ninja.pngYou can now click on the Ninja icon to setup your SpamAssassin settings for your server or VPS.

So what about the blacklist we mentioned earlier?
It can be configured via the "Mail" icon, which also offers you a bunch of other email settings including checking for SPF records and Domain Keys.

If you have a look at the screenshot below I've highlighted 3 of the settings that can be of interest, namely:
  • setting email size limits (if you want to block emails based on size)
  • SPF settings
  • DNS Blackhole (blacklist) settings

plesk-email-settings.pngSPF and DomainKeys can help with phishing (both against you / your domains and targetting your users). In terms or DNS blacklists I'd always recommend using Spamhaus' lists as they seem to be sanely managed. You can find more information on the Spamhaus site, but I'd recommend using sbl-xbl.spamhaus.org
DO NOT use Spamcop for blocking email. Seriously. Don't.

If you have any issues with setting up email filtering in Plesk that I haven't covered please let us know in the comments.
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Firefox 3 Hates Self Signed SSL Certs

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For some reason the Firefox developers seem to have taken protecting end users to a rather inane level, as the errors displayed for self signed certificates are extremely confusing.

See below for an example:


firefox-ssl-error.png
Just because a cert is self-signed does not make it insecure!

Of course if the site you are connecting to is a public ecommerce site then maybe you should consider your options very carefully, but when it's something like a hosting control panel for Virtuozzo you need to be able to access it.

If you look at the bottom of the screen you'll see a little link: "Or you can add an exception"
If you click on that and then follow the steps you will be able to access the site / control panel without any issues.

With older versions of Firefox this wasn't as much of an issue, as the warning message was a nice big popup.

The new version of Firefox handles this situation very badly.

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Moving Hosting Without Headaches?

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The inside/front of a Dell PowerEdge web server

Image via Wikipedia

A lot of the questions we get asked on a regular basis are about moving your hosting without downtime and without too many headaches.

If you leave switching provider until the last minute it will be painful, so please don't!

We'd recommend people to look into changing their hosting provider BEFORE their current hosting subscription expires.

We've got a couple of simple articles on our site to help guide you through the process:

Guide to Moving Hosting Provider


and of course a

Transferring Domains


If you follow the steps outlined by us you shouldn't have too many headaches.

However, there are a few things that people need to take into account.

  • Email - make sure you download it from your previous provider
  • Email accounts - make sure you set them up on our servers. There is no way for us to know which email accounts you were using with another provider.
  • Website content - make sure you have a recent backup from your previous provider.
  • Databases - If your site uses databases (MySQL or others) the connection strings / parameters will need to be changed and updated to reflect the settings on our servers. You'll also need to ensure that you have a recent backup of any databases you were using.
Our technical support team are more than happy to help people, but they cannot and will not perform miracles!

Regarding domain names - if the domain has already expired you CANNOT transfer it. You will need to renew it with the previous provider (the exception to this being .ie domains).
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Sick of your current provider? Move your domains to Blacknight and save!

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Number of internet hosts per country, 2005

Image via Wikipedia

We always like to offer people incentives to move their hosting and / or domains to us.

From now until the end of the month we're offering yet another super-duper incentive - ALL .com transfers are a mere EUR4.95 (ex-vat)!

If you want that in dollars or sterling (for those of you that way inclined... ):
  • $7.02 US
  • £3.92 Sterling
That means that our pricing on domain transfers is now lower than anyone else in the Irish market and compares very favourably against most of our European and US neighbours (there's probably someone out there offering you cheaper pricing if you look - but at what price?)

Of course we'd really like it if you bought hosting as well (I'd be lying if I said otherwise!), so check out our pricing:

The Minimus comes with a massive 10 gigs of space and 100 gigs of bandwidth! (some of our competitors give less bandwidth with their overpriced dedicated servers!!!)

All this for a mere EUR49.95 per year.

And unlike some people we do offer excellent customer service - don't believe me? Check out what our real customers have been saying.

So what are you waiting for?

How about 15% off your hosting bill as well? Simply enter the coupon code "movehost" when placing your order and save a further 15% off your hosting bill.







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Check Domains From Firefox

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weeno-logo.gifThe guys in Weeno Media did up a little Firefox extension / addon a few months ago that allows you to check for domains on our site from within your browser.

Of course, as our new order system is completely different the extension stopped working, which was a pity. It was only when it stopped working that we discovered how many people had been using it!

So thanks again to Ciaran et al for updating it.

You can grab it from the Weeno site here.
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Forget .com - .tel is going to better than sliced bread

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alba-love-guru.jpgI've met the guys from Telnic a few times at this stage.

Admittedly when I first heard about the entire dottel (.tel) project and concept I was more than a little confused. I knew and understood what .mobi was about, so I couldn't really understand what .tel could bring to the table.

Fortunately I got to meet Jim Reid at ICANN in LA and he was kind of enough to give me a few minutes of his time to demo the .tel system. To say that it blew me away is an understatement.

The concept behind dotTel is sheer genius.

One of the problems we all face is keeping track of people and businesses.

People change their email addresses, get new mobile numbers and change their numbers.

Keeping up to date with the changes is far from easy.

With dotTel individuals and business users will be able to register their names and use them to store their contact details.

Since so much of our communication these days is electronic ie. we rely on our phone's memory or our computer's address book and less on paper hard copies, it is a logical step to harness this.

Imagine if you could add micheleneylon.tel to your address book once and never have to update it manually ever again. Why worry about me changing my email address or phone number when your computer or handheld device can do a simple "lookup" for you?

Unlike other domain names that are designed  to handle email and websites, the dottel namespace is concerned with storing contact details only.

If you are a multinational for example, then you can easily setup subdomains such as dublin.blacknight.tel etc., to hold the city specific contact details.

Of course you'll all have to wait a couple of more months before you'll be able to take advantage of what the guys in Telnic have been cooking up, but the range of applications and plugins that they have on the way is bound to impress.

Imagine if you could harness .tel as a form of openid? What if you could login to multiple systems via your openid style domain instead of worrying about multiple emails, passwords and usernames... The very concept of this gives me goosebumps!

I for one will be signing up for mine as soon as I can!

If you want to see what .tel can do check out celebrity.tel. If you navigate to Hollywood > Jessica Alba you can then see what data they have for her on their system, which is really sweet.

Alert : Google Adwords Phishing Email

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There will always be scams of some kind or other. The only thing that seems to change is how the scam is perpetrated ...

Google Adwords is currently one of the targets selected by phishers (see wikipedia for a definition)

The email may look like it came from Google, but it didn't (click to enlarge):


google-adwords-phish-email


If you get an email like this simply delete it.

Irish Web Awards Nominations Close Tomorrow

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irishwebAwardsSmall-logo.jpg
Just a reminder that tomorrow is the deadline for nominations in the 1st annual Irish Web Awards.

Get nominating now!

There are a very wide variety of categories, so you can probably find a couple of sites to nominate without too much effort.

What makes the Irish Web Awards different?

Well to start with it's not a commercial venture ie. you don't have to pay to get nominated or have to fork out hundreds of euro for mediocre food.

We have acted as sponsors for a lot of events in the past that required attendees to pay silly amounts of money to enter or attend, but we're not going to do it anymore.

We are happy to get involved with events like Barcamp or CreativeCamp, as the sponsors cover the costs of running the event and the people attending do so for free, which is the way it should be. (Don't get me wrong - charging a nominal fee for an event doesn't bother me in the least, but a lot of Irish organisations seem to want sponsorship + ticket sales to swell their coffers)




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More Flash Tutorials Added - Application Vault - DNS

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We've added a couple of more Flash tutorials to the support section of our site.

The new tutorials cover using the control panel to manage DNS, change nameservers and use the autoinstaller (Application Vault) to setup applications like Wordpress or Movable Type.

You can now easily manage your domain's DNS settings including setting up both masked and unmasked forwarders via the control panel.

Any IE domain name registered via our new system is also fully manageable ie. you can update its nameservers without our intervention.

So if you suffer from insomnia you can update your nameservers in the middle of the night if you want to (bear in mind the IE Domain Registry does not reload every 5 minutes, so you won't gain much by doing that!).

We've been talking to a lot of our clients about the new control panel system over the past couple of weeks and the feedback you've been giving us has been really helpful.

Feel free to let us know what you think - we don't bite! Honest!

Is there some part of the control panel that you find confusing?

Why not let us know and we'll get a new tutorial done up for it.

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Bulk Domain Orders Are Here!

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One of the things that people really really hated about our old order system was the lack of a bulk order option for domains.

Our nice new shiny order system solves this issue once and for all!

You can now order up to 100 domains at once via our new bulk order system.


We're also adding support for more TLDs to the website order system. We don't want to play email ping pong with you anymore than you do!

Blacknight Podcasts - Sort Of

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oldstylemicrophone.jpg

A few weeks ago Krishna De and I spent an afternoon recording a series of short podcasts on hosting, domain registration, seo and related topics for the PodCamp Ireland series.

Krishna De has given me permission to use and abuse the hosting tip series, so I will probably make them available from here shortly (I'm still trying to find an embeddable mp3 player that I actually like!)

If people like this kind of thing it shouldn't be that hard to organise more of them....

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Toddle - Make Your Email Newsletter Stand Out

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toddle logo

I mentioned the Tuesday push recently in relation to pix.ie.

This week's Tuesday push is Toddle, which we also happen to host!

So what exactly is Toddle?

Toddle is the brainchild of SpoiltChild design. If you've seen our new site or any of our print ads etc., then you've seen their work.

In simplest terms it's a service to help you design your email newsletters.

You don't need to have any special skills to create an attractive email newsletter that you can send to your clients or prospects, as their intuitive interface does all the hard work for you.

Setting up an account takes less than 30 seconds and there are both paid and free options. I'd encourage you to play around with the free version first to see if it suits your taste / requirements.

Are we biased towards them?

Probably.

Do we feel guilty about this?

No.

Where's My Login Gone?

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Retail Link login screen (2008)

Image via Wikipedia

Since we launched our new site and services before the weekend we've been contacted by quite a few clients.

While most people have been very positive about the new website and the new hosting plans there seems to be one area that is causing confusion.... logins.

Sorry about that!

If you placed an order for hosting or domain registration (apart from VPS) prior to Friday 8th August you can login here with your email address and password.

For all orders placed after Friday afternoon you should login here.

If you want to host a domain you already bought with us on the new shiny hosting system there is no issue. It's just a matter of updating DNS :)

And if you have any issues or queries please do let us know!

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Is Your DNS Secure? Check your domain now!

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Visualization of the various routes through a ...

Image via Wikipedia

DNS is one of the simplest yet most misunderstood and undervalued parts of the entire internet system.

If DNS is not setup correctly your website(s) will not display, or if your ISP's DNS is having issues you won't be able to visit websites either.

Of course there are also nasty things that can happen if DNS is exploited.

If you want to be sure that your provider's dns is setup correctly then you can use a handy little tool provided by IANA.

You can read more about the tool and what it does on the ICANN site

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Pix.ie - Not Just Another Photosharing Site

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pix.ie logo

Irish technology blogger Damien Mulley has organised an interesting initiative called the Tuesday Push. The idea being to put the spotlight on cool startups and services in a co-ordinated fashion.

This week's "target" is photo sharing site Pix.ie which just happens to be a client of ours.

So what do they do exactly?

In their own words:

Pixie is Ireland's new online photo sharing community! We provide you with a safe place to upload, share and permanently store your photos online.

The system is quite easy to use and comes with a lot of "social" features so that you can easily connect to other users and share photos with them.

Since the entire thing is hosted in Ireland the connection speed for Irish and European users is fantastic (not that we'd know anything about that *cough*).

What gives pix.ie an edge over Flickr in many respects is that a lot of the more "advanced" features are bundled in at no extra cost, though I assume that their longer term strategy would involve some charges for "premium" features.

Movable Type - Which License For Me?

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mt4 logo

Up until a few short months ago Movable Type, which is my preferred blogging platform, was not open source. While there was a free personal license if you made commercial use of the software you were honour bound to get a commercial license of some kind.

Since then MovableType has launched an open source project, while still maintaining its commerical versions.

If you want to play around with a robust blogging / CMS platform then you can either opt for the personal license or go down the open source route.

What's the difference?

The difference is primarily in terms of support.

If you opt for a personal license you can upgrade to get commercial support for a nominal fee. You can also upgrade your license and install to one of the other commercial versions of Movable Type that offer a variety of extra features.

With the Open Source version you are pretty much on your own and have to rely on the "community" for assistance.

While the open source route might be the best and most attractive option for some people it probably isn't for others.

Ultimately I'd recommend you weigh up the pros and cons and make your own decision.

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Keep Up To Date Via Twitter

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If you're using Twitter you can now follow our updates from both this blog and our technical status one by simply following the blacknight user on Twitter.

Of course we're still offering email updates and RSS feeds, so if you aren't using Twitter you don't need to worry about it.

EDIT: updated twitter a/c to our new one

Sixy - Directory of ipv6 Enabled Sites

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sixy logo

If your site is accessible over ipv6 or you simply want to find other ipv6 enabled sites then a new web directory called Sixy might be of interest.

Unlike a lot of more traditional directories Sixy uses tags to categorise sites and as a site owner you can specify which ones you'd like associated with your site. Of course if you have tags, then naturally you'll end up with a tag cloud, so you can easily see which tags are the most popular etc.

It's an interesting idea and if your site is available over ipv6 it might be worth your while getting listed now.


Latest iPhone Firmware Includes More Domain Extensions - Snubs DotMobi

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Original iPhone home

Image by el frijole via Flickr

I don't have an iPhone, in case you were wondering. You probably weren't, but I felt I had to share this vital piece of information before saying anything else!

According to The Unofficial Apple Weblog (via), the latest firmware release for both the iPhone and iPod Touch includes support for other domain extensions; namely .net, .edu and .org.

The inclusion of .edu is an odd one. Either they're targetting a LOT of US students or there's something very odd going on. What's odder still is that they've completely excluded dotMobi (.mobi) as well as .info and .biz. Surely adding support for .mobi would have been more logical on a mobile device than adding .edu?


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When Should You Register a Domain?

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Angelina Jolie at the New York

Image via Wikipedia

I am a self-confessed domain addict. I don't hide it.

I personally own a very eclectic mix of domains including a .kz (Kazakhstan), but I know that that kind of madness isn't for everyone!

While catching up on RSS feeds this morning I came across a short piece about Angelina Jolie and Brad Pitt. While most of the press are focussing on their newborns the writer in question had spotted that Ms Jolie, or someone acting for her, had registered a bunch of domains related to the twins.

That's good going!

It's never too early to register a domain name. Registering your child's name, for example, means that they'll have their own little slice of cyberspace when they're ready for it.

In the case of the Jolie - Pitt babies it's a little different, as they were bound to attract plenty of online interest for the next few years, so registering the domains now will save them a lot of headaches (and money) further down the line.

So when should you register a domain?

When you want to. When you can. When you feel that you should.

Worst case scenario, your idea doesn't blossom and grow and you let the domain expire.

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VPS Hosting Basic FAQ

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Since we launched our VPS hosting a couple of months ago we've been working on adding extra documentation both internally to our wiki and externally to our knowledgebase and websites.

We've recently added a short FAQ for VPS clients which hopefully addresses some of the questions people have.

We'll be adding more content as we can, but if there are any areas that people would like us to focus on please let us know.

I've also added a new VPS section to our forum

Feedback, as usual, is welcome

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Standards Compliant Browsers Cost Less

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savethedevelopers-logo.gif

Web developers and designers hate dealing with odd browser issues, so the more people that use standards compliant browsers the better.

In the case of Internet Explorer 6 it seems that people have to do lots of hacking around to get it to "play nice".

Check out Save the developers

Dotie Drop Day - Get Them While They're Fresh

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tv-screen-with-email-symbol.jpg

At 12 today the IE Domain Registry will do it's latest domain deletion run. If you're on the lookout for a "tasty" IE domain then check the deleted list anytime after 12.

You never know what you might find!

What's the catch?

There is no catch.

Do dropped IE domains cost more?

No. They cost exactly the same as any other new registration. We're currently charging a mere € 21 (ex-vat)

Do you know if a particular domain will become available today?

No. We can only see which domains we are billing contact for will become available and when. If you are interested in a particular domain we'd recommend checking its registration status. If the domain is showing "suspended" instead of "active" then it's probably going to drop off very soon.

How often do the IE Domain Registry delete domains?

Every two weeks.

Where can I get a list of dropped IE domains?

There's a list of them on our site here.

Why would I register a dropped domain?

There are a lot of reasons why dropped domains can be attractive.
In some cases it can simply be a case of a relevant domain. In others you might be able to pick up some traffic quickly, as an established site might have links pointing to it.

It's Scam Time (again!)

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businessman with handcuffs

Every time I write one of these "heads up" posts I silently hope and pray that it will be the last. Of course it never is.

At present there are two scams doing the rounds.

Our "friends" in Domain Registry of America are still sending out letters to thousands of domain holders. As I've said before - dump the letters if you get them. You can read them if you want, but you're better off simply ignoring them completely.

Another, more disturbing, scam is being sent around by EU Business Services Ltd promoting the "EU Company Directory".

The devil is in the details, so if you look at the fine print you will find that signing off on a "simple" listing will set you back close to 1000 euro! I think I've personally received about 6 emails from these people about their "wonderful service" in the past few days. Do yourself a favour - bin it!

Basically they're doing the same thing as Euro Business Guide. They're probably the same people.

IE Zone Reloads More Frequent

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IEDR logo

I'm delighted to announce that the IE zone rebuilds are now more frequent.

The new zone rebuild times are:
10:00, 12:00, 17:00 and 22:00

AND it is set to rebuild 7 days a week, 365 days a year!

This is a major improvement for IE domain holders, as now updates, changes and new registrations will be processed much more efficiently.

Don't Be Held To Ransom!

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hand with gun

At times I feel like I'm a broken record. I keep finding myself saying the same thing to people, possibly using different words or turns of phrase, but the message is essentially the same.

If you register a domain name and pay for it you have certain rights. Of course you also have certain obligations, but most of them aren't particularly cumbersome.

What I wrote last year still hold true.

Basics:

You are entitled to access to your EPP key for your .com without paying a fee. Registrars should provide that to you in a timely fashion.

If you want to transfer the billing of a .ie domain you DO NOT need to deal with the original IEDR reseller. If you only want to move the hosting you DO NOT need to move the actual billing.

If you want to move your hosting you should be able to do so.

Unfortunately there are no clear guidelines from ICANN mandating how resellers should handle things, so you may need to refer back to the actual registrar that the reseller is using if you run into issues.

We recently had yet another issue with a particular UK company that refuses to handover clients' domains without levying a wholly unreasonable fee. If that happens to you you should try reporting them to their upstream registrar who may be in a position to take action against them.

Another "old chestnut" is the unreasonable locking of domains by some registrars after a domain has changed hands. While the argument that it is to prevent "hijacking" holds some water it's also rather "convenient" for them, as they often get another year's registration fees from clients as a result of the restriction.

ICANN recently clarified a very important policy point - inter-registrar transfers. Hopefully this will be on the agenda at the next ICANN meeting, which is scheduled for June in Paris.

The key point raised is worth repeating here:

A registrant change to Whois information is not a valid basis for denying a transfer request.

One very large US based registrar has been denying transfers for a long time based on this. I won't name them, but it doesn't take a lot of work to find out who they are.

Website Basics

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This article was originally published in April 2008's edition of Computers in Business. Since I wrote it and retain the copyright I am republishing it here:

People are always publishing articles on how to make the most out of your website or how to turn your website into “the solution” for your business.

I can’t see the point in even trying if you can’t get the basics right.

What are the basics?

The obvious things.

What does your company sell or provide?

Communicate this to me clearly in language I can understand. If I need a dictionary to read your website then you’re being too obtuse. Spell it out
for me so I can see.

How can I contact you?

Put your contact details where they can be seen without forcing me to search for them or squint.

Instil a sense of trust.

Mobile phone numbers, throwaway email addresses and PO Box numbers may suit you, but they do not give potential clients a sense of security.

Where are you based?

There is nothing more annoying than a website promoting a really cool and useful service WITHOUT telling me if it’s available in my area. (Sorry for yelling, but it’s really frustrating!!) If your service is only available in Co. Cork that’s fine, but don’t tell me it’s a “national service” on one page and restricted to Cork only on another.

Another basic thing to do is check if your website displays correctly in the most commonly used browsers. Of course if your site is “standards compliant” and can pass the W3C’s validator test then you won’t have to worry too much, so maybe investing a little bit more now will pay dividends later?

Explaining RAID Disks

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I hate acronyms.

Of course they're impossible to avoid if you work in IT, but that doesn't mean I have to like them.

RAID is one of those acronyms that really wrecks my head.

Not RAID itself which means simply Redundant Array of Inexpensive Disks, but the different types of RAID array that can exist.

RAID, in case you didn't know, is a way of improving redundancy and performance in servers by using multiple disks. Of course you don't have to use multiple disks, but if you don't you will run the risk of losing data.

A few months ago someone posted a very nice simple graphic that explained the differences between the various types of RAID arrays.
raid-explained.jpg

Taken from: http://www.epidauros.be/raid.jpg

One of our technical staff sent me a link earlier today to a bash.org quote which sums up the potential issues with single disk servers very nicely:

sterano: Whats the difference between Raid_0 and Raid_1? Steve: In Raid_0 the zero stands for how many files you are going to get back if something goes wrong.

Moral of the story - use more than one physical disk :)

Verisign To Up The Price of .com

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Verisign, the company that manages the .com registry, will be increasing the price of .com domains by 7% again this year.

The price increase affects all registrars.

We'll be keeping an eye on how pricing develops and if this involves any change to our own pricing we will let you know.

Blacknight Technical Blog Now Live

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If you want to know about any service affecting maintenance, technical updates or anything else of a technical nature, we recommend that you check out our new Technical Blog.

The site is hosted outside our core network (we don't even use our own nameservers just to be 100% safe!) and is part of our backup / contingency plans for emergency situations.

While our network uptime has been and hopefully will continue to be exemplary there's no reason to be lazy. We need to make sure that we have a system in place in case there is an issue NOT after the issue arises.

You can subscribe to the site's RSS feed OR to the email alerts.

Your choice :)

You can sign up for the email alerts by filling out the form below:


Enter your Email






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Articles Published Elsewhere ....

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For the last couple of years I've been writing a monthly column for PC Live, which is one of Ireland's consumer electronics magazines. Since January of this year I've also been writing a short column for the Sunday Business Post's monthly ICT supplement, Computers In Business.
Since neither publication makes all of my articles available online and the content is mine ie. I retain the copyright, I've decided to republish the articles here. I may not republish all of them, as there is overlap at times between what goes into print and what gets put on the company blog. In other cases the content may not lend itself to this medium as it wa time sensitive ..

If anyone has any feedback on this please post a comment below

Thanks!

Which Applications / Scripts Do You Want?

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computer bug

We're currently working behind the scenes on a nice new shiny set of hosting services. (I've wanted to say "shiny" all day - sorry!)

One of the things that the new system should be good at delivering is pre-installed scripts alla installatron, which is our current solution.

Of course it won't be installatron, so it won't offer the current range of applications. It could offer a similar range of applications, but it would be nice to know which applications people would like to see...

Which applications are you interested in using?

Which applications can you live without?

Why do you use some scripts and not others?

Any feedback you can give us would be fantastic!

And if you are a developer you can make your applications available to our customers!!! If you're interested in finding out more email management@blacknight.com

Wordpress Changes - Caching Obligatory

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wordpress logo

We've been offering Wordpress via an automated installer for quite some time and it's proven to be very popular.

Unfortunately Wordpress' use of SQL is far from optimal and this can easily lead to a popular blog or site causing serious issues on our servers (or anyone elses for that matter!).

We don't like enforcing certain policies on our users, but we're not left with much choice.
Due to the recent issues regarding busy WordPress websites affecting the performance of shared hosting servers, we are contacting all of our customers that are using WordPress and asking them to please look into enabling caching.

I just wish the Wordpress developers would listen to reason and enable saner caching by default.

There are two possible solutions:

- use a blogging / CMS solution that is a bit "saner" in terms of SQL and / or caching content (You'll notice that this blog has always been running on MT for this very reason!)

- install one of the available Wordpress plugins that will provide caching

There are currently two caching plugins available that we know of:

- WP Cache
- WP Super Cache

What the caching does is take the load away from the MySQL / PHP processing so that the web server (Apache) only has to serve static content, which it does very well!

If you do not enable WP Cache (or similar) there is far greater chance that if your WordPress site experiences a period of high visitors or similiar, then it could cause issues on the server.
As per our Acceptable-Usage Policy, we might have to suspend any site that causes issues like this. Putting it simply - if you're not being a considerate neighbour we might have to shut you down until you behave.


Setting up caching should only take a couple of minutes and if you have any issues or need assistance our support forum is available, as is our helpdesk

EDIT: Gary, from our technical support team, has put together a short document to help people install and configure WP Cache. You can get it from here

Danger - More Dubious Offers

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business scam

The expression "there's no such thing as a free lunch" may seem a little overused at times, but scam artists of all shapes and sizes are still "in the wild".

In some cases being a small bit more cautious or actually reading the fine print could avert disaster (or at least go a long way to avoid headaches).

It doesn't really matter which "offer" I am referring to.

It could be Domain Registry Of America (DROA) whose modus operandi consists of sending thousands and thousands of nicely laid out and very official looking letters to domain registrants. If you get one - dump it. If you don't want to dump it immediately, by all means open it and read it. But please read ALL of it.

One of the offers doing the rounds at the moment is from Euro Business Guide.

There are a couple of things about it that raise red flags:

- they're doing it via email en masse (basically spamming)
- the wording is more than a bit misleading

If you sign up with them WITHOUT reading the fine print you could be liable for a EUR 965 charge.


Where is the Blacknight January Sale?

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special sale shopping bags

Every year I usually organise some kind of sale in the new year. We usually offer a discount on domain registrations or something similar.

This year I decided to take a slightly different angle.

Instead of offering a discount to everyone I thought we'd offer a BIG discount to our existing clients (and subscribers to our newsletter).

Of course we like getting new business, but it's about time we gave something extra to our existing clients.

So keep an eye on your inbox.

The email with the details will be "winging" its way to you at some point over the next 3 days.. It's worth the wait!

And if you aren't getting our special newsletters already it's not too late to sign up!!!

Blacknight Firefox Plugin - User Contributed

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Sometimes it's our clients who come up with the cool little ideas.

The latest one I came across is a domain search extension for Firefox which will do a search for available domains on the Blacknight site.

You can get it here. Developed by Weeno Media and mentioned here

Very cool!

Developing An Online Brand - Get the Domains!

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If you're going to focus all your energies and money on developing your online presence then there are some really simple things that you need to get right.

If you were to rent a small shop in the centre of any town or city you would have to pay "top dollar", but if your main activity is centred around your website you don't need to worry about that particular expense.

However you do need to make some small investment in your actual online brand, as it's far too easy for someone else to grab it if you're not careful.

I'm always amazed at how little attention companies pay to basic online brand protection and, speaking from personal experience, it's an expensive lesson to learn after the fact!

When I first setup Blacknight I made a number of rather silly mistakes with our online branding. I didn't check that all the domains were available to register - hindsight's a wonderful thing, isn't it?

Acquiring domains when they've already been registered by someone else can be awkward if not impossible. And even if it's not awkward it can be expensive.

If you're going to start from scratch then you need to check if the name you've chosen fits some basic criteria:


  • Is it short?

  • Is it memorable?

  • Can people spell it easily?

How many times have you heard an advert on the radio for some "cool" product or service and then not been able to find the company's website?

It's happened to me far too often. In some cases it's because the company name is odd and forgettable.
In other cases it's not clear how the domain name is spelt.

When it comes to registering the domain names a bit of common sense goes a long way. It's a hell of a lot cheaper to register a couple of extra domain names NOW than get into litigation about them later.

How much does a legal letter cost?
How much does a WIPO dispute cost?

If you compare those costs against the costs of registering a couple of extra domain names it's obvious which option to go for.

If you're an EU company I'd strongly urge you to get the following extensions:
com,net,org,info,biz,eu and co.uk
If your company is based in Ireland, then getting the .ie domain won't hurt!

Of course if you need to expand your brand into other markets in the EU then you probably need to get a few more extensions, but if you get the ones I mentioned now you'll save yourself a lot of headaches and MONEY !!

EU Domain Offer Extended

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We've decided to extend the special offer on EU domains for the month of November.

You can register a .eu domain for a mere 5 euro!

Check out which dotEU domains are available by using our online search

Blacknight Jaiku Channel Now Available

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jaiku logo
In order to further facilitate communication between us and our clients I've setup a Jaiku channel.

If you have a Jaiku account simply join the channel to receive updates from us, including the latest posts from this blog.

If you're already "connected" to me, then you won't really need to this, but there's nothing to stop you !

Domain Registrant Rights

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justice.jpg As a domain registrant you have certain rights. Unfortunately those rights can be abused by companies that don't believe in ethical business practices.

It would be nice and simple if the whois display were the same across all TLDs (ie. domain extensions), but they're not.

A basic right is for the domain to be registered to you and under your control.

That means that the domain details should show yours. For example a .ie domain registered to me shows:

status: Active
nserver: NS.BLACKNIGHTSOLUTIONS.COM
nserver: NS2.BLACKNIGHTSOLUTIONS.COM
source: IEDR

person: Michele Neylon
nic-hdl: ABG182-IEDR
source: IEDR

person: Blacknight.ie Hostmaster
nic-hdl: AAM456-IEDR
source: IEDR



(I'm only showing the contact parts)
The administrative contact for the domain is clearly listed as me, while the second contact (tech-c) shows Blacknight, as I obviously register my domains with my own company.

For some TLDs, such as .eu the command line whois will give out varying amounts of information and you may need to go to the web based whois server to get the full details.

In either case the registrant is listed somewhere, even if the public cannot see it easily.

If the registrant wants to move their domain between registrars that is their right.

Under ICANN rules registrars are obliged to provide the EPP codes to registrants in a timely fashion (bearing in mind that you cannot transfer newly registered .com's etc., between registrars immediately)

If they want to update their domain's nameservers then they should be able to do so.

Unfortunately this does not happen.

The reality is that a disproportionate number of companies are denying registrants basic rights.

In some cases they may be doing this by accident, but in other cases it is 100% deliberate.

There is no valid reason for your web designer or developer to put their details all over your domain. None.

If you have asked your designer / developer to register a domain for you and paid them for it then it should be registered to you (which is one of the reasons why .ie domains are attractive!).

Over the past couple of years I've seen some crazy things, including a particular "registrar" that registers ALL .co.uk domains to themselves regardless of who has requested the domain.

Another company warehoused hundreds of .eu domains "on behalf" of their clients ie. in the hope that the clients would want to register the domains at some point in the future. Of course it wasn't clear if they would be charged a premium for this "service".

If a provider won't update the DNS for a domain then there is something wrong somewhere.

(If they can't update it due to the DNS not being loaded that is the registrant or their provider's issue!)

There's no good reason to delay handing over an EPP key.

If a registrant wants their co.uk domain retagged simply do it.

Why make people suffer?

Zend Webinar - Migrating from PHP4 to PHP5

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Zend just sent me an email about a webinar that might be of interest to our clients:
Migrating from PHP4 to PHP5 - Presented by Ivo Jansch, CTO iBuildings

This webinar is aimed at both developers and IT managers who are still using PHP4 and considering migration to PHP5. This session will address the question, “What are the benefits of migrating to PHP5 and equally importantly, what are the risks?” Following this webinar you will be in a better position to make an informed decision between PHP4 and PHP5.

Want to Ask A Question? Try GroupSurveys

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infacta group surveys

I've always liked being able to support Irish companies. I don't like supporting them for the sake of it, as that's just plain silly. But if an Irish company offers a product or service that is excellent, then I have no qualms about recommending it to my friends and to our clients and partners.

Why wouldn't I?

That's the case with Infacta.

They're based in Sligo, in the west of Ireland, which is well away from Dublin and the other urban centres of Ireland. Yet they've built up a really cool suite of software and services that help companies communicate with their clients. Although I use Ubuntu Linux and Mac OS X for a lot

Group Surveys is a really cool online survey tool. It might not be free, but there's nothing wrong with paying for a quality service, is there? However if you're a Blacknight client you can get some free credits to get you started. How's that?

What can it do?

It's a versatile and easy-to-use application for conducting online surveys. You can create online surveys in minutes using custom designs and multiple question and answer types. A link to your survey can be placed in your website, blog or e-mail, making distribution simple and flexible.

If you want to get started follow this link to the "special" Blacknight page. Happy surveying!

Pushing the move to php5

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Support GoPHP5.org

We mentioned the pending "death" of php4 some time ago.

It now seems that some people have got together to help push the move to php5 forward and have set a deadline of sorts.

The "go php5" site lists software projects that support php 5.2 and greater natively ie. without "dirty hacks" or any other messing about.

As I mentioned previously, most scripts should work properly under php 5, but there will always be exceptions!

If you'd like to find out more about why switching to php5 makes sense have a look at their FAQ.

The idea behind this is to give people that extra "push":

PHP version 5 adds a number of new features and design changes that make developing robust, secure, feature-rich software faster and easier. Those features do not exist in older versions of PHP 4, however, and many are very hard to emulate. Such features include fast and easy XML support for improved web services, better timezone handling, vastly improved database tools and input tools to make PHP applications more secure, and many others.

Projects that support PHP 4 cannot make use of those newer features, however. That means projects have to choose between supporting PHP 4, which has been in maintenance-only mode for over three years, or enabling modern web applications and services. For a long time many projects have chosen to support PHP 4 because of the large number of web hosts running PHP 4. Unfortunately that has resulted in a "chicken and egg" problem where web hosts have no incentive to upgrade to PHP 5, which means PHP developers can't use PHP 5's new functionality even if they want to.

By announcing that many leading open source projects will drop legacy support for PHP 4 at a fixed later date, we believe we can break that cycle and encourage web hosts to upgrade and allow open source developers to build faster, more secure, more powerful web applications.

Now if only we could persuade people to stop using MS SQL 2000 and FrontPage!!

Eurid To Change DNS Updates

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Eurid, which is the registry in charge of the .eu domain, contacted all their registrars, including us, earlier today to announce a major change to the way they handle DNS updates.

At present .eu DNS servers update 5 times a day.

From 12 on October 9th the DNS will move to dynamic updates ie. changes will be instant.

This also means that the time lapse between a registration or change will be a lot faster (bearing in mind the distributed nature of DNS etc.,)

The announcement text is below for reference purposes:

The switch to dynamic updates, announced earlier this year, will be taking place on Tuesday 9 October at 12:00PM Belgian time. At that moment, .eu DNS servers will cease to update 5 times a day and begin updating instantaneously in response to changes as they occur. Please be sure to inform your customers of the change as this will affect certain services (e.g. website and email) since domain names will become active as soon as they are registered. We also remind everyone that while it is currently possible to correct any mistakes you have unintentionally made before the next scheduled update takes place, any mistakes made after dynamic updates have been implemented will be effective immediately. Conversely, any unintentional mistakes can be corrected immediately as well.

Most of the main domain registries use a similar system, so there won't be any tangible impact on the way things work, apart from them working faster!

If anyone has any queries let us know

Personal IE Domains - What is Allowed? What do you need?

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If you want to get your personal IE domain then remember we'll be taking pre-orders up until the "go live" date.

Unfortunately there seems to be some confusion about which domains are allowed and which ones aren't.

To start with, as is indicated on the order form, to pre-order personal IE domains you need to submit them as follows:
select the applicant class ‘Natural Person’ and the domain category ‘Personal Name’.

DO NOT try any other combinations. If you do your application will be rejected.

You cannot register your surname / family name.

You cannot register your first name.

While your friends may call you all sorts of interesting names you can only register names that you can provide documentation for.

What documentation is accepted?
If you are based in the republic:

Irish passport
Irish driver's licence
Irish revenue / social welfare document showing PPS number
Irish birth certificate
Irish marriage certificate
Irish utility bill (e.g.: NTL, Chorus, SKY / ESB, Airtricity / Bord Gais / Eircom / Vodafone, O2, Meteor, Three - bill pay phones only).

If you are based in Northern Ireland:

UK driver's licence with Northern Ireland address.
HM Revenue & Customs / Northern Ireland Social Security Agency document showing National Insurance number
Northern Ireland birth certificate
Northern Ireland marriage certificate
Northern Ireland utility bill (e.g.: NTL, Chorus, SKY, UTV Internet / NIE, Airtricity / British Gas / BT / Vodafone, O2, 3, T-Mobile, Orange, BT - bill pay phones only).

Where should I send the documentation?

All documentation should be sent to us either via fax or email.

Our fax numbers are:
+353 (0) 1 4811 763
UK Fax: 0845 280 088
US Fax: 213 232 3366

Please ensure that any documentation is clearly marked with the domain name in question.

DO NOT send us original documents via mail.

What format name(s) can I register?

Johnsmith.ie [first name / surname]
Johnpaulsmith.ie [first name / middlename / surname]
John-smith.ie [first name / hyphen / surname]
John-paul-smith.ie [first name / hyphen / middlename / hyphen / surname]
Johnpsmith.ie [first name / middle initial / surname]
John-p-smith.ie [first name / hyphen / middle initial / hyphen / surname]
Jsmith.ie [first initial / surname]
Jpsmith.ie [first initial / middle initial / surname]
Jp-smith.ie [first initial / middle initial / hyphen / surname]
J-smith.ie [first initial / hyphen / surname]
J-p-smith.ie [first initial / hyphen / middle initial / hyphen / surname]
Paulsmith.ie [middlename / surname]
Paul-smith.ie [middlename / hyphen / surname]
Psmith.ie [middle initial / surname]
P-smith.ie [middle initial / hyphen / surname]

NB: You will need to be able to provide documentation of the name chosen with the spelling chosen, so if you want to register johnnysmith.ie you will need a document in that name

Throw Out Your Fax Machine and Go Global!

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efax-blacknight logos

While I may have a love-hate relationship with servers I simply dislike faxes and fax machines.

I can't get excited by them and simply consider them to be a waste of space and money.

Yes - we still have one in the office, but I've stopped using it for inbound faxes.

We had an issue several months ago where one of the telcos managed to cut off our fax lines with a digger for a few hours so we took our faxing online. I haven't looked back.

Not only can I get all my faxes in a handy electronic format (who needs expensive scanners?) for storage I can also send on the faxes to 3rd parties easily if needed.

So what?

Well you too can dump your cumbersome fax machine!
Signup for a free 30 day trial and choose from a multitude of localised numbers (we've got ones in the US and UK!)

No more worrying about expensive fax ribbons, splodgy printouts or simply mangled faxes... Not to mention the amount of paper you can get rid of..

Kiss your fax machine goodbye !! (Or turn it into a bookend!)

kiss your fax goodbye

Personal IE Domains Pre-order

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Personal IE domains will be available from October 31st 2007.

Basically if you want to register yourname.ie you will be able to do so after October 31st.

Since we expect that there will be a high demand for these domains we have put in place a queuing mechanism.

How will this work?

Our development team have put together a queuing system to hold the orders until October 31st.
Any orders for personal IE domains placed between now and October 31st at 8am will be submitted to the registry on the "go live" day.

What happens if two people want the same domain?

Domain registrations are on a first come first served basis. We will be submitting the requests to the IEDR in the order in which they were received. We cannot offer ANY guarantees (neither can anyone else)

What if someone else orders the domain from another company?

As already mentioned it's "first come, first served".

What if my chosen name is taken on the "go live" day?

We will offer people the opportunity of registering an alternative personal domain

Is Blacknight's system better than other?
Other companies have also setup queues, but only one or two of them have their servers physically in the same data centre as the IEDR.
Some of the other companies don't even have servers in Ireland, so their connections to the IEDR's API servers will be significantly slower.

Registering YourName.ie - Who Is Eligible Before October 31?

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There's been quite a bit of media coverage in the last few days about the upcoming relaxation of IEDR rules to allow people to register yourname.ie.

While some of the reporting hasn't been particularly inspired some of it has been quite misleading.

As of October 31st any Irish citizen or resident in Ireland will be able to register their name.

You will NOT be able to register ANY name you want post October 31st. You will only be able to register your given name or a variation thereof that you can prove (I'll post about that in more detail later).

However, if you are a published writer, artist (in the broadest sense of the word), politician or business person who actively trades using your own name at present you can register your name NOW. You do not have to wait until the end of October.

One of the examples that people have mentioned is politicians' names, such as bertieahern.ie - he's already got his domain name, so there's no point trying to get it. Even if he hadn't got it already he could get it before the end of October.

If you are a doctor, solicitor or other tradesman that trades using your name you can register your domain name today. You do not need to wait!

Domain Pricing - Heads Up

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euro-coins.jpg
In case you haven't heard the cost of .com/.net/.info/.biz domains will be going up later this year.

I got an email from the registrar we currently use about the price increases last night, so I thought I'd share the news.

The price increase isn't welcome, but it comes from the domain registries NOT from ICANN or the registrars. Unfortunately the registrars have to pass on some of their costs to companies like ourselves (although we are an accredited registrar for several TLDs we still aren't accredited by ICANN).

We've always priced com/net/org/info/biz in a "sane" way. We've never been the cheapest in the world, but we've always been able to maintain our prices. This isn't going to change, though it does mean that our margins will be slightly tighter than before.

If you're used to registering domains directly with us, then you have nothing to worry about, as we don't intend to increase our prices in the foreseeable future.

If you're using other companies to register .com etc., then you may need to keep a watchful eye on their pricing. Some of the registrars have been pricing themselves so low that an increase will be inevitable. If you're using one of those registrars I'd recommend you look at renewing domains for multiple years now before the price increases kick in on October 14/15.

Personal IE Domains Go Live End October 2007

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iedr logo

The IE Domain Registry have finally released details of the policy change on personal domains which I've mentioned in the past. (For a long rant please see my personal blog)

We will be offering personal IE domains from October 31st 2007 onwards.

For clarity I am republishing the full text of the IEDR's press release:

The IE Domain Registry (IEDR), the managed registry for Ireland’s dot-ie domain names, today announced the relaxation of the rules for registering personal dot-ie domain names for individuals. This policy relaxation comes into effect following full consultation with the dot-ie reseller community and industry organisations.

Registration of personal domains will be available to individuals from Wednesday, 31st October, 2007. This follows a seven week notice period, to allow time for sole traders, professionals, politicians, trademark holders who have not already registered their .ie Internet address, to do so under existing non-personal domain categories.

The introduction of personal dot-ie domain names is a result of the increased popularity of social networking and blogging sites and the increasing number of individuals who are coming online.

The registration of personal domain names will be open to all individuals who can authenticate a claim to the domain name and who have a real and substantive connection to the island of Ireland. To authenticate a claim, a copy of an identification document is required, for example an Irish utility bill or driving licence. The name on the document supplied must match exactly the domain name applied for. This requirement ensures that the status of Ireland’s dot-ie namespace, as the world’s second safest country code top level domain, is maintained and protected in the future. Applications will be time-stamped to ensure fairness and transparency of the process.

Commenting on the introduction of dot-ie personal domain names, Mr. David Curtin, Chief Executive of the IE Domain Registry said, “The IEDR is pleased to announce the relaxation of rules for personal dot-ie domain names. To maintain the integrity of the dot-ie domain namespace, which has negligible levels of cyber squatting and cyber crime, applicants will need to authenticate their claim by providing matching supporting documentation such as an Irish passport or utility bill.

This limited registration policy relaxation comes into effect following consultation with dot-ie resellers. The introduction of personal domain names was first proposed to internet service providers three years ago, but there was little interest due to expected low levels of demand. Since then the broadband take-up and popularity of social networking has created a desire for a personal presence on the Internet, which in turn will have a positive effect on the level of demand for personal dot-ie domain names. The IEDR has also significantly reduced its prices, which have fallen by 50% since 2003 and introduced key system changes that facilitate fast, automated and real time registration, which has reduced resellers’ process costs.”

Making the Most of your dotmobi site

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dot mobi logo

Over the course of the next few weeks I'll be doing an occasional series of posts on making the most of your dotmobi domain.

If anyone has any suggestions or ideas that they'd like to share please let me know!

The topics I intend to cover will include things like building a site, checking it, making money from it and any other topics that people suggest to me.

Nominet Automaton Web Interface

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As we are active members of Nominet, the .uk registry, we often have to modify, renew etc., domains on our account.

While it might be possible for each and every member of our staff to become intimate with the specific commands necessary to interface with the registry's systems it would be a bit unrealistic. Our staff have enough on their plates!

So just over a year ago I asked one of our technical staff to do up a simple, easy to use, web interface for non-technical staff to use.

Over a year later it's been re-written several times and now supports most of the Nominet automaton commands.

So you don't need to spend 3/4 of an hour reading up on which template you need to use to perform a specific action.

Now I would never be so silly as to say that it's attractive to look at, but it's not meant to be!

So, in the interests of helping the wider Nominet community we've decided to make the interface software available to other Nominet members.

NB: If you are not a Nominet registrar this software will not be of any use to you. I repeat. You need to be a Nominet registrar (tag holder) to use this. You'll also need to read the include README file carefully.

Although we're generous people we would ask that you maintain the copyright notice that is included.
Full details are in the aforementioned README along with our nice big disclaimer - simple version being - if your server explodes or anything else happens please don't complain to us.

So, without further ado here is the link to the software:
Nominet Automaton Web Interface

You will need a recent version of PHP 4 or 5 to make use of it. Further details in the "famous" README.

Any issues please let us know.

Ramping up for .asia launch

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dot_asia-logo.jpg

Over the next couple of months a new domain extension will go live - dot asia (.asia) which is aimed at representing the businesses and people of the Asia Pacific region.

We'll be providing information on the registration requirements over the next few days as well as pricing and timelines.

Why would you want to register a .asia domain?

If you are trademark holder then you should do so to protect your brand.

If you are not a trademark holder but are serious about doing business in the Asia Pacific region, then .asia is the domain for you.

I'll be posting more information on this new domain name in the coming days and weeks, so please keep an eye on this site!

Joomla and Other Open Source CMS Targetted By Hackers

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security-padlock.jpg

I don't want to bore people with security, but unfortunately I have to keep coming back to it time and again...

Over the past few days there has been a spate of attacks on websites using the Joomla CMS (Content Management System)

If you are using Joomla we would urge you to check that you are using the most recent version available and if you aren't to upgrade.

Even if you cannot upgrade immediately we would urge clients to check that the configuration file is not writeable.

MS SQL Tools Now Available

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Since we still have a number of clients using MS SQL 2000 we have made available both myLittleAdmin and MyLittleBackup for the older platform

MyLittleAdmin is accessible here

I'll post details of MyLittleAdmin as soon as they are available

For MS SQL 2005 users please see our previous announcement

Keep your details up to date!

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mailbox

A lot of people signup for hosting using free email accounts or maybe their "current" work email address.

Unfortunately nobody on our end can possibly know if those email addresses are valid weeks, months or years later.

If you change your email address or telephone number you can easily update it via the control panel, or contact our accounts team and get them to do it for you.

If you don't keep the details up to date you may miss important emails from us about your hosting account, your domain renewal or even the chance to get something for nothing :)

Seriously, though, it is important that people keep their contact details up to date.

If you change jobs or stop using your free email account you do run a very serious risk of missing an important email from your hosting provider, registrar or ISP.

Take the time to check that the details on your .com domains are correct, especially if you have transferred them from another provider.

Under ICANN rules the WHOIS data has to be accurate at all times.

With other registries, such as Eurid, only a very small amount of personal data is viewable to the public via standard whois. It is very hard to spam the contacts on a .eu domain, for example, so please do not let a fear of spam lead to you losing out on a domain's renewal.

Domain Renewal Scam

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We have been notified by clients of a new domain scam.

The emails come from a company calling themselves "Domain Renewal"

These emails are not from us and should be ignored. If you want to forward them to us please do.

The emails follow the following format:

It is time to renew your domain name www.domain.com

-------------------------------------------------------------------------------------------------------------------------------------
Your domain name www.domain.com will expire within 90 days.
You may renew your domain automatically with Domain Renewal. Click on the link in this
e-mail to renew the domain for another year. You should renew your domain as soon as
possible in order for it to continue to be registered in your name.

Click here if you wish to renew your domain
--------> http://www.domainrenewalonline.com/for.php?d=domain.com

As soon as we have received your payment, you will receive a confirmation that your domain
has been renewed.

-------------------------------------------------------------------------------------------------------------------------------------
Services and information about Domain Renewal
Domain Renewal maintains domain addresses, and registers and consults companies in
relation to Internet domain ownership. We inform businesses about which domains are
registered, and remind them if a domain is due to expire, or when it is time to renew a domain.
If you want Domain Renewal to extend the domain for you, we ask you to click on the link in
this e-mail. If you do not wish to use your domain after the due date for renewal, you may
disregard this e-mail. When Domain Renewal extends your domain no information will be
changed in the “Whois” information section. The domain will be extended for 1 year. You will
therefore continue with your current supplier. You may also request your Internet Service
Provider to renew the domain for you. If you have any further questions please do not hesitate
to contact our customer service centre by sending an e-mail to
support@domainrenewalonline.com

DO NOT CLICK ON THE LINK

The insecure website it takes you to will ask you for your credit card information and will try to charge you USD69 for the domain renewal. (We only charge EUR8.25)

If you have any queries about the status of domains registered through our services please feel free to contact us.

UK Number Live

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Our new UK telephone number is live.

If you are based in the UK you can now reach us on 0844 4849361

If anyone has any issues with it please let us know ASAP

Php4 End of Life

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php logo

PHP4 will be discontinued at the end of 2007.

The PHP developers have announced that they will no more releases of php4 after the end of 2007.

We've been rolling out php5 on both our Windows and Linux servers for the last few months and will be discontinuing support for php4 at the end of 2007.

Most popular 3rd party scripts should work fine on php5, but some older ones may have issues. We'd recommend that people look into upgrading their scripts to support PHP5, as they're probably vulnerable in other ways also.

If you have any queries about this please let us know.

Personal IE Domains - Clarification

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Since we've had several queries about registering "personal" IE domains I felt it might be prudent to clarify matters.

First off - you currently CANNOT register a personal IE domain such as johndoe.ie

There has been a lot of discussion in the media surrounding personal IE domains (I may have contributed in no little part to this ...), but the important point keeps being missed.

Until the IEDR board makes its decision on the change it will not happen.

We are hoping that it will happen and happen soon, but the change has not been implemented yet.

With regards to what will be allowed:

You will be able to register your full name OR an accepted version of it.

So if your name was Michele Neylon (might as well use myself!) I could register micheleneylon.ie or michelejneylon.ie, as both forms of my name are documented.

I wouldn't be able to register:
micheneylon.ie or neylon.ie or any other derivatives, as none of them are valid and documented ie. I can't prove that they exist officially.

NB:It maybe possible to register all of the above names using other criteria, but I am addressing the specific personal name category.

IE Domains - Personal Names Rules To Change

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If you are trading under your own name now is the time to register your IE domain.

Why?

It is highly likely that the IE Domain Registry will be amending the rules governing "personal" IE domains.

What does this mean?

Soon any Irish resident will be able to register theirname.ie ie. if your name is Pat Murphy, you will be able to register patmurphy.ie, as long as your official documents list your name as "Pat" and not "Patrick".

We'll make more announcements on the subject as the official changes are announced, but we would expect to see an IEDR policy change in the next 2 months.

Get A Previously Owned IE Domain

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If you want to get a "previously owned" IE domain then today is a good day for you.

If you check our deleted domain list you will see that it has updated as of midday today (or thereabouts) and now includes the latest IE domain deletions. If you qualify to register the domains you can do so immediately via our website.

It's Friday - treat yourself !

Manage Your MS SQL Databases Easily

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database design

Since we run a firewalled network giving clients direct access to the MS SQL servers has always been a security issue.

With MySQL there are open source web frontends, such as PhpMyAdmin, that do a fantastic job at providing a web frontend to the database server. You don't need to be a hardcore DBA to manipulate your data, optimise or repair tables, take backups etc., etc.

But what about Microsoft SQL server?

While there are a couple of open source solutions out there none of them come even close to offering the levels of functionality needed.

So what could we do?

The solution lay in France with a little company called myLittleTools S.A.R.L..

They offer two web based products for MS SQL management:

This latest addition to our offerings goes well with our recent announcement of an increased number of databases with most of our ASP.net hosting plans (Windows 2003).

Are you Paying TOO much for your domains?

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Stop wasting money

Are you spending too much on domains and hosting?

Do you feel that you are getting ripped off?

If you check out the pricing of domain names with some of the other Irish providers you will get a nasty shock.

Why on earth would anyone want to spend over €80 per annum on a .ie domain?

Or what about spending over € 20 on a .com?

That's madness - plain and simple!

Look at these prices and make up your own mind:


  • com domains - €8.25

  • co.uk domains - €4

  • .eu domains - €9.99

  • .mobi domains €15

  • be - Belgium - €15

  • pl - Poland - €20

Come to the Irish Internet Association Congress With Blacknight

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iia_logo.gif

As one of the sponsors of the IIA conference we are able to offer our clients a reduced rate on the tickets.

Simply email events@iia.ie quoting "Blacknight rate" for details

Don't Lose Your Domain!!

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Domains are big business.

Domains are big for business.

Regardless of whether you are looking at domain names from the aspect of a domain provider or simply that of a user eg. a company or hobbyist, keeping your domain name is never more important than when you lose it.

Like so many other things you don't really miss it until it's gone and if the loss of the domain is down to an incorrect email address, then you won't get that much sympathy.

Getting people to realise how important updating their email address(es) on a regular basis is not easy. It would be a lot nicer if it were to happen before an issue arose.

Why do I mention this?

I was speaking to Eamon McGrane about this for an article in today's Irish Times - Alertness needed to stay king of your domain (subscription needed)

Remember to keep your email address up to date for ALL your domain names. If you don't you risk losing your domain names!

Make Some Money From Your Website

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One of the things that attracts people to the internet is possibly a hangover of the dotcom boom. People still believe that they can make their fortunes online without having to work hard.

While it may still be possible to make money online the days of not working hard, alas, are no more.

However that should not dissuade you!

We've mentioned selling custom tshirts via your website a couple of times in the past, as we partnered with SpreadShirt (watch this space for more partnership news!)

But what if you can't design?

There are plenty of other options open to you.

A couple of the more popular ones are Adsense and Text Link Ads.


Adsense is quite simple to use. All you need to do is sign up for an account and add some code to your website pages. When people click on the ads you earn money! Not that complicated, is it?

If you start using Adsense you'll soon find that there are thousands of websites and blogs dedicated to providing advice on how to make more money from it. There are even a couple of books on the subject!

Text Link Ads is slightly more complicated, but the rewards can be generous.

The basic concept is that text links ie. not graphic links, are valuable both in terms of traffic and seo, so you, as a website publisher, can make money from them.
Text Link Ads

The only downsides to TLA is that your site needs to be established and the system will not work with static HTML ie. you need to be using PHP, ASP or some other form of server-side scripting language to use the system.

If you're looking for tips and tricks on making money online you may want to check out the Irish Webmaster Forum, which is popular with Irish web professionals.

Asp.net AJAX Extensions Now Live

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ASP AJAX

Earlier this week Rob Burke from Microsoft got in touch with us about Asp.net AJAX extensions.

It transpires that none of the Irish hosting companies were offering support for them (at least not officially).

Although we hadn't been supporting it officially it transpires that we had been running them on several of our Windows servers since late last year when they were still in beta.

We like to embrace new technologies wherever we can (bearing in mind any possible negative side-effects, naturally) so we were delighted to be able to work with Rob in getting it all working. You can see a demo of the Asp.net AJAX extensions here:
AJAX test site

So we can now happily say that we do offer Asp.net AJAX extensions!

Further coverage on Rob's blog as well as a mention on Paul's.

Beware - Internet Register Ireland Scam

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A number of our clients have reported receiving letters from a German company today called "Internet Register Ireland" which seems to be a trading name of DAD Deutscher Adressdienst GmbH.

The letter is nicely presented and includes a business reply envelope (all printed on recycled paper no less!).

See below for sample:

scam letter

The issue arises in the smaller print at the bottom of the page.

If you sign and send in the letter you will be agreeing to pay them the sum of €958 for a "listing" on their "directory".

We would recommend clients to simply bin this letter.

Fast Loading Sites Sell More

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If your website takes more than a couple of seconds to load then you could be losing business.

A recent study conducted by Akamai and Jupiter research shows that 4 seconds is the maximum delay that a potential shopper will put up with before going elsewhere.

We've probably all had this problem where a website seems to take aeons to load. In some cases it can be down to bad coding or an external website not responding quickly enough. In other cases it can be simply due to the website being hosted on a bad connection on the other side of the planet.

Here at Blacknight we have invested heavily over the past 12 months to ensure that websites load quickly for both Irish and international shoppers.

All our servers are on a resilient multi-homed network which peers with most of the Irish ISPs. Put in more simple terms, we've taken steps to make sure that any delays are not down to the connection!

If you are tired of slow load times on your website then why not switch over to us today? biggrin.gif

Free SpreadShirt Upgrades!!!! Save 60 Euro!

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We'll be letting all our clients know about this really cool special offer later today, but I thought I'd give our blog readers the inside track first.

Blacknight in partnership with SpreadShirt is offering free upgrades to the premium SpreadShirt shops. This upgrade will save you €60!!

Spreadshirt is an online platform that allows you to easily design and sell tshirts and other merchandise from your website or blog. In fact you don't even need a website to use it!

You can easily upload your own designs and add them to high quality tshirts, sweaters and even underwear.

To avail of the special offer you need to sign up to SpreadShirt through our website if you haven't done so already.

Once you have a spreadshirt account setup through us simply follow the link on our signup page to upgrade your account and use the special code reserved for Blacknight clients "BLACKNIGHTMERCH"
Within about 24 hours your account should be upgraded to a premium one which gives you a range of new options including:


  • Banner free shop - no brand dilution

  • Limited edition tool - create exclusive or limited run items

  • Data export options

  • Discount coupons

  • Translate your shop into 11 languages

So what are you waiting for? Sign up for a Spreadshirt account today and start selling custom tshirts and other merchandise

NB The coupon code and upgrade will only work for spreadshirt accounts that were created from the Blacknight signup page. The coupon code is valid until the 3rd January 2006. Please ensure that the upgrade coupon has worked and that you have not been charged for the upgrade, as we will not be held responsible for any charges.

Beware of UK Domain Scammers

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We have received a number of phone calls in the past 24 - 48 hours regarding a domain name scam.

A UK company, European Domain Solutions, has been ringing Irish businesses to scare them into registering domain names. They will try to charge you upwards of £150 per domain (over €200!) to register the domains, which is several times what we charge.

If you are contacted by any UK companies offering domain names or trying to persuade you to register domain names please be careful. This kind of scam happens every few months and costs companies money that they could have invested elsewhere.

The kind of line they will use is that a 3rd party has contacted them wanting to register a domain name that is closely linked to your business.

They will offer to "protect" you for a "nominal" fee.

A sample email that one client received is below (identifying details have been removed):

With reference to our telephone conversation regarding an unrelated party wishing to register :-

www.somename.com
www.somename.net
www.somename.eu

The prices are as follows:-

For a 5 year registration: £150 per name (£30 per annum)

For a 10 year registration: £250 per name (£25 per annum)

Included in the package you will have unlimited e-mail facilities if you so wish, we would interlink the names into your current web site or if at any point you wanted to put web pages behind the names we would give you all the web space with full technical support to host that site for the duration of the registration.

At the end of the registration period you will be invited to renew automatically. Registrations will prevent the third party using your company name on the internet or moving on to another registrar without consulting yourselves.

Please contact me as soon as possible on +44 (0)870 XXX XXXX

Kindest Regards

Learning to use wordpress

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Here at Blacknight we are passionate about blogging - or at least I am biggrin.gif

Anyhow I thought you'd like to know that we've expanded on our support resources and have added a number of handy tutorials for users of Wordpress.

Enjoy!

Get your hands dirty - SpreadShirt API Available

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Have you already started selling cool tshirts via your website?

If you haven't, then get to it!

Our partners Spreadshirt have produced a number of tools to cater to the more advanced users. You can download tools and code over on the new SpreadShirt Developer zone.

We'll be announcing a special offer from our partner very soon - so keep an eye on your inbox and subscribe to this blog's feed!

Search Engine Tools Now Available

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If your site can't be found easily, then it might as well not exist.

A couple of months ago I posted a couple of tips on search engine optimisation (SEO) which you may have found useful.

To supplement this we've now added a set of SEO tools to our linux hosting control panel:

SEO tools in Direct Admin linux hosting control panel

Simply click on the link and it will take you to the seo tools page.

The tools available include a range of features to help you and include a "spider check" which will give you a search engine's view of your site, submission tools and rank checking.

Feedback, as always, is welcome.

Keep Up To Date - Easily

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Here at Blacknight we are passionate about blogs and blogging, or at least I am biggrin.gif

As more and more companies embrace blogging and RSS to keep people up to date with their latest happenings the number of RSS feeds you may end up reading just keeps on growing.

A year ago I probably tracked ten or fifteen blogs on a regular basis and I only subscribed to the feeds of one or two. Nowadays I find myself tracking a much larger number, while my RSS subscription folder in Thunderbird just keeps on growing.

Services like Feedburner make it a lot easier for both bloggers and their readers to keep track of what's going on, while FeedBlitz offers you the option to get email updates as well.

Of course the biggest problem these days is finding blogs that are worth reading.

So where can you begin?

If you are interested in finding out what other Irish bloggers are saying then you could have a look at some of the Irish blog sites:

No matter what your area of interest you are sure to find a blog to suit your taste!

PS: You can now subscribe to this blog via both Feedburner and FeedBlitz!!

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Expired IE domains - pick up a bargain

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The aftermarket in domain names is a fascinating business where thousands of euro change hands on a daily basis.

With IE domains dealing is practically forbidden, but there's nothing to stop you from registering a "previously owned" domain name.

We wanted to make it easy for our clients to find expired IE domains, so we use an RSS feed to make it all happen.

You can see a full list of deleted IE domains here

Needless to say normal restrictions and rules apply.

Domain Names - Keep it Simple

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Choosing your domain name can be a daunting task.

If you get it wrong you may spend a lot of your time wondering why people can't find your site, send you email or buy your products.

A lot of businesses seem to think that they have to use their company name, regardless of how long or difficult to type that may be.

A couple of simple rules of thumb can help make it all that easier for you in the long run:

Make Your Site Search Engine Friendly

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There's not much point in having a website if nobody can find it.

So what can you do to improve your chances of being "indexed" by the search engines?
How can you get your site to appear in the search engines when someone does a search for a particular phrase?

There are no magical solutions, but if you take into account how search engines "view" your site you can certainly make improvements.

Seo tools

All sites hosted on our linux servers now have access to some free SEO (search engine marketing) tools directly from within your control panel.

Text is your friend

Although Google et al may be able to index most content these days plain text is always easier.

If you can include the keywords and phrases you are interested in promoting in your site's text in a natural and readable manner it will help.


Page titles

Make sure that every page has a unique and descriptive title.

Avoid Frames

Using frames in your website is a bad idea. It makes it very hard for a search engine to index your content.
If you want to preserve the effect of frames you can use other methods

Include a sitemap

If you have a page on your site with links to every other page on your site it can help indexing.

Use descriptive filenames

Instead of calling your files 123.php or page12.html (or something similar) use a descriptive name which reflects their content. For example if you sell bicycle parts then a product page might be better called bicycle-spare-parts.html instead of products.html

Keep your site content fresh

Fresh content is always a good thing and search engine spiders love it, so keeping your site up to date will help.

Get your site listed

Get your site listed in relevant directories and resource sites.

If you are targetting the Irish market, for example, you could submit your site to search.ie or browse.ie (or both)

Swapping Links

Swapping links with other webmasters can help build up both traffic and inbound links, however do not use automated software to request links, as this may be considered as spam.

Useful Resources

Seo Cookbook - blog about search engines and search engine marketing
SelfPromotion - DIY search engine promotion resource offering submission service
Irish webmaster forum - forum

Networks

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About this Archive

This page is an archive of recent entries in the Tips category.

Seo is the previous category.

video is the next category.

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